Manager, Platform Professional Services (Remote)

About the role

CrowdStrike Platform Professional Services is seeking a manager responsible for leading our AI Detection & Response (AIDR) and Falcon Platform Operational Services teams, which provide long-term support of the CrowdStrike platform and related applications. The Operational Services Manager will have responsibility for building and growing a team focused on delivering implementation services around the CrowdStrike Falcon platform with a primary emphasis on AIDR capabilities, including AI-powered detection, automated response workflows, and adversarial AI use cases within customer environments.

Responsibilities

• Build and grow a team that helps customers operationalize and support AIDR and the broader CrowdStrike Falcon platform, including analyzing and investigating AI-driven alerts and detections within the customer SOC environment
• Provide hands-on, tactical support to team members to help them deliver high-quality services to our most strategic customers across AIDR and the Falcon platform
• Deliver directly to customers and partners technical implementation, configuration, and troubleshooting assistance with AIDR capabilities and the Falcon platform
• Build, operationalize, and curate Services offerings for CrowdStrike Platform Professional Services teams, with a focus on AI-driven detection and response use cases
• Work cross-functionally with CrowdStrike product, engineering, and go-to-market teams to ensure successful delivery outcomes
• Manage and mentor team members to help expand skill sets around AI/ML-driven security operations and maximize performance
• Anticipate customer needs for professional services by leveraging new CrowdStrike AIDR features, Falcon module releases, and emerging AI capabilities
• Work closely and collaboratively with the Operational Services team to develop customer-facing collateral and AIDR-specific playbooks and documentation
• Deliver high-quality services, constantly seeking feedback from customers, partners, and CrowdStrike team members to continuously improve offerings

Requirements

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field, and/or equivalent military or work experience
• Currently have or can obtain necessary security clearances, per customer requirement
• 7+ years of professional experience in professional services
• 4+ years of experience in technology and/or SOC leadership managing a team of direct reports
• 4+ years of experience in security operations, detection engineering, or incident response with exposure to AI/ML-driven detection and response platforms or SIEM/SOAR solutions (CrowdStrike AIDR, Falcon platform, Splunk, QRadar, ArcSight, LogRhythm, Exabeam, etc.)
• Experience with a broad range of SaaS technologies across EDR, SIEM, IAM, Vulnerability Management, Asset Management, SOAR, and AI-driven security tooling
• Applied knowledge of infrastructure services and applications hosted in AWS, GCP, and Azure and traditional on-prem IT environments, such as directory services, database servers, containerization, authentication providers, networking, and data storage
• Familiarity with AI/ML concepts as applied to cybersecurity, including behavioral analytics, anomaly detection, and automated response orchestration
• Experience working with software development projects and field engineering teams
• Experience working with pre-sales teams on technical scoping and requirements building
• A proven leader with the ability to inspire, lead, and mentor a high-performing organization, with the ability to establish strong cross-functional relationships to work collaboratively
• Excellent communication, interpersonal, and collaborative skills
• Strong business acumen and ability to exercise good judgment, discretion, and maintain confidentiality
• Very knowledgeable on Windows, Mac, and Linux platforms
• Ability to travel up to 10% of the time

Skills

• Technical experience in the following areas:
• Endpoint Security: Falcon platform (preferred), AV/EDR solutions, AI-driven detection and response
• AI/ML in Security: Experience with behavioral analytics, ML model tuning, automated triage, and AI-assisted threat hunting
• Development: PowerShell, Python, Bash, Terraform
• Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation
• Compliance: CIS Benchmarks, STIGs, PCI, HIPAA
• Databases/SIEM: SIEM, MSSQL, Splunk, LogScale, LogRhythm, Exabeam, Crucible
• Identity: Active Directory, Azure-AD, SSO, MFACloud: AWS, Azure, GCP, Oracle