Manager - Pharmacy Clinical Outcomes

CORE JOB FUNCTIONS

Lead end-to-end pharmacy clinical program and systems initiatives by gathering requirements from clinical, operational, and financial stakeholders and translating strategic priorities into actionable implementation plans.

Develop and maintain comprehensive business requirements documents (BRDs), workflows, functional specifications, and project documentation to support pharmacy clinical, operational, and financial initiatives.

Serve as the primary liaison between Pharmacy and IT, including Epic, to ensure accurate translation of requirements into system design, build, testing, user acceptance, validation, and go-live readiness.

Lead the design, implementation, and optimization of clinical decision support tools, including Epic BPAs, by defining trigger logic, workflow integration, thresholds, and inclusion/exclusion criteria while balancing clinical effectiveness and alert fatigue mitigation.

Define and operationalize high-value patient cohorts, including specialty populations, high-risk patients, and adherence gaps, by partnering with analytics teams to develop cohort logic across EHR, claims, and pharmacy platforms.

Support pharmacy registry development, population health reporting, and targeted interventions that improve clinical outcomes, medication adherence, revenue optimization, and value-based care performance.

Lead implementation of pharmacy clinical programs, service line expansions, and workflow enhancements across specialty pharmacy, ambulatory services, transitions of care, and other pharmacy initiatives.

Coordinate cross-functional efforts across Pharmacy, IT, Nursing, Finance, Quality, and executive leadership to ensure alignment between strategic objectives and frontline execution.

Facilitate governance structures, working sessions, and executive reporting processes; proactively identify and escalate risks, trade-offs, and key decisions to support successful implementation.

Define, monitor, and report key clinical, operational, and financial performance indicators through dashboards and executive reporting to support data-driven decision-making and continuous improvement.

Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

CORE QUALIFICATIONS

• Education: Pharm D required
• Certification and Licensing: 340B certification required or completion within first 30 days of hire
• Experience: Minimum of 5 years of relevant experience

DEPARTMENT ADDENDUM

• Department Specific Functions:
• Lead the intake, prioritization, and execution of pharmacy-related informatics initiatives
• Translate clinical and operational needs into Epic build requirements, including BPAs, order sets, and workflow enhancements
• Partner with IT/Epic teams to support design, build, testing (UAT), and optimization of clinical decision support tools
• Business Requirements & Workflow Design:
• Develop and maintain Business Requirements Documents (BRDs), workflow diagrams, and use cases for pharmacy initiatives
• Facilitate structured requirements gathering sessions with clinical, operational, and administrative stakeholders
• Ensure alignment between clinical intent, operational workflows, and system capabilities
• Support documentation standardization across all pharmacy projects
• Patient Cohort Development & Population Health:
• Define, validate, and maintain targeted patient cohorts for clinical programs (e.g., specialty pharmacy, high-cost therapies, adherence risk)
• Collaborate with analytics teams to build cohort logic using EHR, claims, and pharmacy data sources
• Enable deployment of targeted interventions tied to quality metrics, outcomes improvement, and reimbursement models
• Support development of registries and population health reporting tools
• Pharmacy Clinical Program Enablement:
• Support implementation and scaling of pharmacy-led clinical programs, including: Specialty pharmacy services, Ambulatory clinical pharmacy programs, Transitions of care initiatives, Medication safety and adherence programs
• Align program design with system strategy, regulatory requirements, and financial performance goals
• Ensure integration of programs into clinical workflows and supporting systems
• Project Intake, Governance & Prioritization:
• Support project intake processes including request evaluation, impact assessment, and prioritization
• Participate in governance structures (e.g., steering committees, informatics review boards)
• Ensure projects are aligned with AVP strategic priorities and resource capacity
• Track project pipeline and dependencies across initiatives
• Data, Analytics & Performance Measurement:
• Define and track key performance indicators (KPIs) across clinical, operational, and financial domains
• Partner with Business Intelligence teams to develop dashboards and reporting solutions
• Ensure traceability from project requirements to measurable outcomes
• Support data validation and integrity across pharmacy initiatives
• Process Improvement & Standardization:
• Identify opportunities to improve pharmacy workflows, system utilization, and operational efficiency
• Standardize processes across inpatient, ambulatory, and specialty pharmacy settings
• Apply Lean, Agile, or other structured methodologies to drive continuous improvement
• Ensure sustainability of improvements through monitoring and optimization
• Cross-Functional Collaboration:
• Coordinate across Pharmacy, IT, Nursing, Finance, Quality, and Operations
• Serve as a liaison to ensure alignment between clinical stakeholders and technical teams
• Facilitate communication, issue resolution, and decision-making across project teams
• Support enterprise initiatives requiring pharmacy integration

DEPARTMENT SPECIFIC QUALIFICATIONS

• Education: Pharm D required
• Advanced degree preferred
• Certification and Licensing: 340B certification required or completion within first 30 days of hire
• Experience: Minimum of 5 years of pharmacy practice experience in a health system setting
• Strong understanding of health system pharmacy

The University of Miami

• Offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
• UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.
• As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean.
• Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year.
• We're the challenge you've been looking for.
• The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status

Full time

Employee Type

Staff