Manager-Performance & Insights

About the role

American Express Global Commercial Services (GCS) is the global leader in Commercial Payments Solutions and continues to be an exciting, fast-growing business. The Global Sales Enablement, Pricing & Transformation (SPT) team within GCS is instrumental in ensuring achievement of sales and profitable charge volume growth objectives. This Manager position offers the opportunity to be part of this dynamic organization and help GCS navigate towards growth. The role reports to the Director SPT, US SME Middle Market Acquisition and works collaboratively with Sales, Marketing, Product, Finance, and Incentive Governance to provide strategic analyses, insights, sales performance, and thought leadership supporting the Middle Market Acquisition organization.

The Senior Manager will lead special projects, daily run-the-business efforts, and strategic initiatives from conception to rollout, balancing business growth and colleague experience. This role is also responsible for defining success metrics and ensuring key performance indicators are reportable to track real-time business impact.

Responsibilities

• Apply a deep analytical mindset and work with agility, adapting quickly to find innovative solutions.
• Lead special revenue growth initiatives: partner with collaborators to define and launch strategic growth initiatives, providing proactive updates.
• Champion data-driven decision-making and collaborate with business partners to navigate change and respond quickly.
• Deliver insightful analyses to support decision-making at all levels and highlight specific trends.
• Define annual goals and incentive changes, developing and launching clear communication.
• Build positive relationships with key collaborators, including Business Blueprint leadership, Marketing, Incentive Governance, and Enterprise Digital & Analytics.
• Manage a team of highly motivated individuals, coaching them to establish a culture of hypothesis-based thinking grounded in rapid experimentation cycles.

Requirements

• Active knowledge of SQL/Hive, Excel, Tableau, Python, and PowerPoint.
• Ability to work with unstructured data.
• Strategic, big-picture thinker with strong intuition for business and creativity in identifying opportunities for products, services, new processes, and systems.
• Excellent analytical and problem-solving skills to support the SPT Director and Business in reviews and special projects.
• 3-5+ years of relevant work experience.
• Bachelor’s degree.
• Employment eligibility to work with American Express in the United States (company will not pursue visa sponsorship for this position).

Qualifications

• Strong project management skills with a consistent record of successfully delivering large-scale cross-functional initiatives.
• Ability to prioritize and drive results, both through a team and individually.
• Resourceful self-starter with the ability to navigate ambiguity and engage in structured thinking to derive relevant, data-driven insights.
• Adopt a business mentality and link business strategies to specific initiatives.
• Strong consultative and relationship-building skills to partner with business leaders and devise solutions to complex business challenges.
• Excellent communication skills with the ability to tailor messaging to the audience.
• Act as an agent of change, initiating and adopting change while providing solutions for organizational shifts, strategic alignment, and technology implementation. Incorporate risk mitigation into planning and execution.

Benefits

• Competitive base salaries and bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through the Healthy Minds program.
• Career development and training opportunities.

For a full list of Team Amex benefits, visit the Colleague Benefits Site.