Manager, People Technology & Analytics

About the role

As the Manager, People Technology + Analytics for Pandora NAM, you will lead and oversee the technical operations of human resource systems for Pandora North America. You will also serve as a subject matter expert (SME) for several solution platforms supporting the overall HR and business strategy, including SuccessFactors and UKG.

Responsibilities

• Directs and oversees the day-to-day technical operations of Human Resource systems (SuccessFactors, UltiPro, etc) for Pandora North America
• Develops and mentors team members in the performance of their duties, establishing work priorities, cross training, building capabilities and in achieving management objectives
• Ensures data integrity, security, adherence to the Pandora North America corporate structure in SuccessFactors and UltiPro
• Manages and generates reports/queries, which includes writing, maintaining, and supporting a variety of ad-hoc and routine reports utilizing Cognos Analytics, SuccessFactors reporting and MS Excel. Helps maintain data integrity in systems by running queries and analyzing data.
• Pairs with the Global People Technology team overseeing related projects and process improvement initiatives to maximize our systems capabilities through automation and efficiency.
• Designs and implements procedures to ensure HR data is accurate and reportable. Performs system maintenance, which includes reviewing, testing and implementation of upgrades, and documenting/training business on new functionality.
• Advises business partners on system compliance in coordination with local regulations
• Strategically provides continuous improvements to the HR Data processes by analyzing new functionality for maximum use and relevance for Pandora North America
• Pairs with key stakeholders to develop and implement technology solutions to meet the day-to-day needs of the business. Identifies and understands complex system issues, recommends solutions, and takes the appropriate course of action to best support the business.
• Manages and participates in internal and external audit requests
• Manages the development and administration of vendor data integrations
• Maintains Human Resources information confidentiality
• Clean, transform, and validate system data to ensure accuracy, consistency, and integrity across all HR data sets.
• Use quantitative analysis techniques to identify trends, correlations, and insights related to HR metrics and KPIs.
• Conduct statistical analyses and predictive modeling to support HR initiatives and identify emerging risks or opportunities
• Provide data-driven insights and recommendations to support strategic decision-making and guide HR programs.

Requirements

• Bachelor's degree in technical discipline is preferred
• 8+ years’ experience in HRIS administration and configuration with 4+ years of people management preferred.
• Strong communication skills with the ability to influence and persuade stakeholders
• Ability to manage multiple projects in highly matrixed organizations, often with competing priorities.
• Previous experience with payroll systems preferably Ultimate Kronos Group (UKG) – UltiPro
• Previous experience with Workforce Management Systems preferably Ceridian Day Force
• Previous experience with SAP SuccessFactors with a strong technical capability on system functionality
• Demonstrate strong troubleshooting, analytical and technical ability.
• Excellent attention to detail
• Strong analytical capability
• Strong understanding of HR processes, metrics, KPIs, and their application in workforce insights.
• Proficiency with data analysis tools and languages, such as Excel, SQL, Python, or R.
• Experience using data visualization platforms like Power BI, Tableau, or similar tools to build dashboards and reports.
• Familiarity with HRIS systems, including understanding of data structures, data extraction, and data governance concepts.
• Ability to diagnose and resolve data integration issues, such as mismatches, missing fields, or failed data syncs (in partnership with HRIS/IT).

Qualifications

• Previous experience with HRIS systems, including understanding of data structures, data extraction, and data governance concepts.
• Ability to diagnose and resolve data integration issues, such as mismatches, missing fields, or failed data syncs (in partnership with HRIS/IT).

Skills

• Technical proficiency with HRIS systems, including SuccessFactors, UltiPro, and UKG.
• Data analysis and reporting skills, including proficiency with Excel, SQL, Python, or R.
• Experience with data visualization tools like Power BI, Tableau, or similar.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.

Benefits

Our benefits package includes:

• New York Salary: $131,000 - $162,000 commensurate on experience
• We Dare! Robust compensation package including base and bonus, a 401K plan to help you secure your financial future
• We Care! Extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts!
• We Dream! Learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more
• We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays

Pay

New York Salary: $131,000 - $162,000 commensurate on experience

Schedule

N/A

Application Instructions

N/A

About Pandora

The world's largest jewellery brand, Pandora specialises in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

About Pandora NAM

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.