Manager, Payroll Tax Operations

About the role

Join Payroll Tax Operations (PTO) as a people manager leading a high-performing team of payroll tax experts. You will lead a cross-functional team of Tax Processors responsible for the end-to-end resolution of payroll tax issues across all four core processes: Notices, Corrections, Amendments, and Pay & File.

Responsibilities

• Translate the vision and values of PTO into a compelling team strategy that drives day-to-day priorities and a 1+ year operating plan aligned to department goals.
• Own delivery and quality outcomes for your assigned team, ensuring SLA compliance across all active cases and eliminating backlogs to reduce customer burden.
• Lead a team of Tax Processors through regular Monthly Check-Ins, structured SBIC feedback, performance coaching, and career development conversations.
• Serve as the final internal escalation point for the most complex IRS and state agency notices, penalty assessments, cross-jurisdictional discrepancies, and multi-quarter audit inquiries arriving with a resolution strategy, not just a problem.
• Drive utilization of lean management practices including Daily Huddles, WIP reviews, and performance board management to surface and solve problems in real time.
• Partner with team to monitor team WIP daily; identify aging cases, holds, and systemic blockers; enforce intake and closure workflows to ensure no notice, payroll correction, and amended return exceeds agency deadlines without documented action.
• Own SOP and Knowledge Base (KB) governance; direct team in authoring and validating process documentation; translate IRS and state regulatory updates into team briefings and SOP revisions with effective dates.
• Drive hiring, onboarding, and skills calibration for new team members; proactively build succession depth at the team level.
• Continuously assess and improve processes within team scope; identify upstream and downstream dependencies; recommend and implement improvements that eliminate non-value-added work.
• Demonstrated ability to lead teams that deliver high-quality customer experiences in a high-volume, high-stakes service environment.

Qualifications

• 5+ years of people management experience in a payroll tax operations or related service environment, with a demonstrated track record of developing others' skills and careers.
• 5+ years of hands-on payroll tax experience with a strong focus on notice resolution, amended return preparation, and payroll error correction across multiple states, beyond general payroll administration.
• Proven experience resolving complex IRS and state agency correspondence including, penalty assessments, and state balance-due and delinquency notices.
• Demonstrated experience preparing and approving amended Federal (Form 941-X, W-2c) and State payroll tax returns across 10 or more states, including jurisdictions with complex local requirements such as PA, OH, and more.
• Deep knowledge of federal payroll tax law: FICA, FUTA, FITW, employment tax deposit schedules, and associated penalty and interest structures.
• Multi-state payroll tax expertise: reciprocal agreements, resident and nonresident taxation, SUI account management, and local tax compliance across multiple jurisdictions.
• Strong analytical skills; able to identify trends in case data, conduct root-cause analysis, and translate findings into corrective actions and process improvements.
• Excellent written and verbal communication skills; able to simplify complex payroll tax issues for processors at all levels and for cross-functional partners.
• Proficiency with at least one enterprise payroll platform and experience with case management systems such as Salesforce. Prior experience at a payroll service bureau, PEO, or multi-client tax operations centers strongly preferred.
• BS/BA in Accounting, Finance, or Business preferred; equivalent experience accepted.
• Possess an active Certified Payroll Professional (CPP) preferred; required within 12 months of hire. Enrolled Agent (EA) designation is a strong differentiator. FPC accepted candidates actively pursuing CPP.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).