Manager, Payments Consulting (Payment Product Partnerships)

Responsibilities

• Develop and execute regional third-party strategy designed to meet current and future customer, partner, and Amex needs.
• Guide partners through product or capability adoption, testing, and implementation.
• Own and grow performance across a portfolio of payment product partnerships, including driving partner due diligence, negotiations, ongoing management, and compliance.
• Design and enforce regional third-party governance frameworks, including controls, documentation standards, and automation, in alignment with enterprise guidance.
• Oversee consistent execution and drive continuous improvement.
• Proactively monitor the market to identify and engage new entrants and innovators to advance Amex and market goals.
• Maintain strong and strategically aligned regional partner pipeline.
• Represent American Express at relevant industry events and forums and share insights internally to influence future product features and capabilities.
• Collaborate extensively with internal teams including market client management teams, product, risk, legal, and technology teams.
• Consistently share insights and best practices with internal partners across global markets.

Qualifications

• 3+ years experience managing external relationships in payments or related fields.
• Knowledge of the payments ecosystem, including payment processing and products.
• Ability to lead through ambiguity, manage change effectively, and translate strategic objectives into structured execution plans.
• Proven ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners.
• Demonstrated knowledge of third-party management, including negotiating contracts, risk management, governance, and compliance oversight.
• Consistent self-starter with high level of intellectual curiosity, initiative, drive, and attention to detail.
• Excellent interpersonal and communication skills (written and verbal), with the ability to articulate complex issues in a simple non-technical manner, and to bridge business and technical discussions.
• Strong problem solving and project management skills.
• Experience in business development or representing an organization at industry events with ability to translate industry intelligence into AXP opportunities.
• Willingness to travel to industry events. (10% travel estimate).