Manager, Payment Operations - Checks

Responsibilities

• Lead a team of Payment Operations Specialists, providing clear expectations on performance and accountability.
• Conduct regular check-ins with the team to provide ongoing coaching and development.
• Foster an environment of teamwork and growth, to promote employee satisfaction and retention.
• Supervise daily operations.
• Oversee and monitor end-to-end processing of all Checks, Wires, and Bill Pay transactions and disputes.
• Ensure execution is accurate, adheres to compliance of regulations, and is completed timely to meet daily deadlines.
• Resolve any discrepancies or escalations that may arise.
• Supervise implementation of procedure updates as necessary.
• Maintain balancing and settlement efforts.
• Partner with internal departments to provide data for reconciliation of general ledgers to ensure accounting compliance.
• Conduct routine self-audits of the Checks, Wires, and Bill Pay, to ensure accuracy and compliance adherence.
• Includes providing participation to audits conducted by Compliance teams.
• Identify training needs within the team to address knowledge gaps on processes, regulations and department needs.
• Participate in projects to streamline vendor relationships.
• Provide insight on service and operation functions, making recommendations for improvements to gain efficiencies.

Requirements

• A High School Diploma or GED required.
• 5+ years of payment processing experience; working with Checks, Wires, and Bill Pay transactions, regulation E, Uniform Commercial Code required.
• 2+ years of progressive responsibility or leading a payment operations team required.
• 3+ years financial institution experience required.
• Excellent communication skills are required.
• Must be able to influence change with direct reports and across internal and cross-functional teams.
• Incumbent must have the ability to build upon ideas and strategies in a proactive manner so that fundamental initiatives can be realized required.
• Strong organizational skills, the ability to prioritize and manage multiple tasks and quickly adapt to a changing environment and crisis management required.
• Aptitude for process efficiency, strong operational oversight and compliance with regulatory requirements required.
• Demonstrated ability to make effective decisions in a timely manner, that produce results aligned with organizational strategy required.
• Proficient with MS Office Suite Products (Word, Excel, PowerPoint) required.
• National Check Professionals Certification (NCPC) preferred.

Qualifications

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.

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