Manager - Payment and Customer Svc. - (Full-Time )

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About the role

As a Manager - Payment and Customer Service at The Iowa Clinic, you will be responsible for overseeing payment processing and customer service operations. You will work closely with other departments to ensure smooth and efficient service delivery.

Responsibilities

• Oversee payment processing systems to ensure accuracy and timeliness
• Manage customer service teams to provide exceptional support to patients and staff
• Collaborate with finance and IT departments to resolve complex billing issues
• Develop and implement strategies to improve customer satisfaction and reduce errors in payment processes
• Train and mentor team members to enhance their skills and knowledge

Requirements

• Bachelor's degree in Business Administration, Finance, or related field
• Minimum 5 years of experience in healthcare finance or customer service management
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively

Qualifications

• Proficiency in healthcare software and systems
• Experience with healthcare regulations and compliance
• Knowledge of healthcare billing and coding standards

Skills

• Strong leadership and motivational skills
• Effective time management and organizational abilities
• Ability to work independently and as part of a team

Benefits

The Iowa Clinic offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

Salary is commensurate with experience.

Schedule

Full-time position with flexible hours to accommodate patient needs.