Manager, Patient Support Strategy

About the role

Lead high-impact life sciences engagements at Acumetis—driving strategy, leading teams, and delivering data-driven insights that accelerate launches, optimize patient access, and strengthen client partnerships.

Key Responsibilities

• Client Leadership & Project Delivery
• Lead client engagements end-to-end, managing multiple concurrent workstreams and ensuring delivery excellence
• Serve as the primary day-to-day client contact, building trusted, long-term relationships
• Oversee development of client deliverables including business cases, therapeutic landscapes, launch strategies, and strategic frameworks
• Translate complex operational, clinical, and financial insights into clear recommendations for executive audiences
• Team Leadership & Development
• Manage and mentor consultants and analysts, providing guidance, feedback, and professional development support
• Drive effective team execution by structuring workplans, delegating responsibilities, and ensuring quality control
• Foster a collaborative, high-performance team environment aligned with Acumetis values
• Patient Services & Operational Excellence
• Lead vendor RFP/RFI processes, including strategy, evaluation, scoring, and selection
• Oversee hub, specialty pharmacy, and vendor implementations, including call center operations and data integration
• Direct development of SOPs, BRDs, workflows, and governance frameworks for Patient Services programs
• Support contracting process with HUB, SP, and 3rd party vendors
• Establish and monitor KPIs, dashboards, and continuous improvement initiatives (e.g., Six Sigma methodologies)
• Support detailed vendor data integration strategy, process mapping, and implementation
• Drive Patient Services Program efficiency by supporting evaluations of program operations and opportunity identification to drive efficiency and speed time to therapy
• Financial & Strategic Management
• Support financial modeling and forecasting across copay, PAP, trial, FRM, and Patient Services programs
• Ensure alignment between strategic recommendations and financial/operational feasibility
• Identify risks and proactively develop mitigation strategies
• Business Development & Firm Contribution
• Contribute to new business development through proposal development, opportunity identification, and client expansion
• Support thought leadership initiatives and development of innovative, client-ready solutions
• Actively contribute to internal capabilities, knowledge sharing, and practice growth

Requirements

• Education & Experience
• Bachelor’s degree required; MBA or advanced life sciences degree preferred
• 5–7+ years of management consulting experience within the life sciences industry
• Demonstrated experience leading projects and managing client engagements
• Skills & Capabilities
• Strong analytical and problem-solving capabilities with a strategic mindset
• Proven ability to lead teams and manage multiple priorities in a fast-paced environment
• Excellent executive-level communication and presentation skills
• High proficiency in PowerPoint, Excel, and data-driven storytelling
• Detail-oriented, highly organized, and self-motivated
• Additional Qualifications
• Experience in Patient Services, market access, or commercialization strategy strongly preferred
• Project Management certification is a plus

Qualifications

• Education & Experience
• Bachelor’s degree required; MBA or advanced life sciences degree preferred
• 5–7+ years of management consulting experience within the life sciences industry
• Demonstrated experience leading projects and managing client engagements
• Skills & Capabilities
• Strong analytical and problem-solving capabilities with a strategic mindset
• Proven ability to lead teams and manage multiple priorities in a fast-paced environment
• Excellent executive-level communication and presentation skills
• High proficiency in PowerPoint, Excel, and data-driven storytelling
• Detail-oriented, highly organized, and self-motivated
• Additional Qualifications
• Experience in Patient Services, market access, or commercialization strategy strongly preferred
• Project Management certification is a plus

Locations

Yardley, Pennsylvania
Remote status: Hybrid

Employment type

Full-time