Manager, Patient Relationships & Adherence

Veloxis Pharmaceuticals, an Asahi Kasei Group company based in Cary, NC, is dedicated to transforming transplant medicine as the primary partner to transplant healthcare providers and their patients. We focus on developing new therapies and programs to support this community, offering a dynamic, innovative, and patient-centric workplace that values professional development, diversity, and collaboration.

About the role

The Manager, Patient Relationships and Adherence is a strategic execution role within the U.S. Commercial organization, playing a key part in the patient marketing team. This position is responsible for creating and leading tactical initiatives primarily with patients to support the uptake and adherence to our products, including TARPEYO and Envarsus XR. A successful candidate will be patient-focused and eager to grow within the patient marketing team.

The base compensation range for this role is $125-150K, influenced by factors such as time in the role, previous experience, skills, knowledge, performance, work requirements, internal equity, and business/economic conditions.

Responsibilities

• Patient Advocacy
  • Organize bi-weekly meetings with Patient Advocacy Organizations, including managing agendas, maintaining notes, and distributing follow-ups.
  • Attend workshops and national meetings of organizations; note that weekend travel may be required.
  • Work with the Senior Director to evaluate sponsorship opportunities vs. strategy, determine support levels, and allocate budget within advocacy-designated spend.
  • Provide brand requests to external organizations and develop specific MLR-approved content for sponsorships.
• Patient Marketing
  • Assist with market research projects to analyze customer insights, brand performance, market trends, and competitive response.
  • Execute select programs, some in collaboration with other Marketing team members.
  • Serve as the lead contact for the Patient Ambassador program, including recruitment of new patients, working with agency partners to maintain the database, and supporting execution of Ambassador video shoots to gather content.
  • Develop and maintain a cross-functional engagement strategy and collaborate with Operations, Medical, Legal, Sales, Compliance, and Market Access teams.
  • Coordinate with the Medical team on Clinical Trial initiatives and recruitment.
  • Coordinate with Corporate Communications on internal patient-focused value initiatives.
  • Manage agency partners, budget, and appropriate allocation of resources.
• Patient Adherence
  • Work closely with the Senior Director, US Patient Marketing, and key matrix team members to contribute to the overall strategy for TARPEYO and TARPEYO Touchpoints.
  • Maintain and update adherence-focused initiatives through the TARPEYO Touchpoints program.
  • Partner with the Market Access Team and specialty pharmacy partners to enhance HUB programs.

Requirements

• Bachelor’s degree required.
• 3 years of relevant experience in pharmaceutical, biotech, healthcare, or commercial operations environments.
• Experience supporting tactical execution within brand marketing, field teams, or commercial functions.
• High attention to detail, strong ownership mindset, and sound professional judgment.
• Ability to foster an environment of learning, open communication, and teamwork to maintain and expand capabilities.
• Rare disease/high-value experience is preferred.
• Takes initiative and works independently in a fast-paced environment with multiple demands.
• Strong tactical planning, project management, communication, and organization skills.
• Understanding of the legal and regulatory environment in pharmaceutical promotions.
• Weekend attendance at patient events may be required.
• Travel requirements: 20-30% (Hybrid role).

Benefits

• Competitive compensation package, including performance-based bonus eligibility.
• Health and insurance benefits.
• Training and development opportunities.