Manager - Patient Accounts - A

Shift: First
Schedule: 8a – 4:30p
Hours per week: 40
Benefits Status: Eligible

About the role

We are seeking an experienced and results-driven Patient Accounts Manager to oversee the daily operations of the Patient Financial Services department. This role is responsible for managing billing, accounts receivable, and payment posting to ensure accurate and timely reimbursement while maintaining exceptional customer service.

Responsibilities

• Oversee billing functions, ensuring accurate medical coding, timely claim submissions, and effective denial management
• Lead and supervise billing and staff, enforce HIPAA compliance, analyze financial reports, and optimize reimbursement
• Facilitate and evaluate daily and/or monthly routine processes
• Assess daily billing and follow-up on collection, charge resolution, and cash posting performed by staff for quality and accuracy
• Analyze data and prepare reports on collections performance, governmental and commercial payer reimbursement
• Stay informed on current payer contracts, regulation changes, and other sources of import; immediately inform staff of any shifts through memos, meetings, or personal interactions
• Maintain payer portals for billing accuracy
• Regularly report to Director of Revenue Cycle about any areas for improvement identified within business office procedures

Requirements

• Bachelor's Degree preferred. A minimum of 6 years' progressive experience in hospital and provider billing may be considered in lieu of degree
• Certification as Health Care Financial Professional (CHFP) within one year of hire
• Knowledge of basic patient accounting processes and healthcare terminology
• Strong leadership skills
• Excellent written and verbal communication skills
• Ability to collaborate effectively with clinical, financial, and operational teams

Qualifications

• At least 6 years' experience in healthcare or insurance environment
• At least 6 years' supervisor or managerial experience over hospital and physician billing and accounts receivable management
• Medical Coding experience preferred

Benefits

Benefits eligible.

Schedule

First shift, 8:00 AM – 4:30 PM, 40 hours per week.