Manager Patient Meals Nutrition Services

About the role

This position is responsible for all aspects of Patient Services within the Culinary Service department in the hospital when the Patient Meal Manager‑RD role cannot be filled. It provides leadership and direction related to optimal provision of meals to patients and creating an exceptional experience, overseeing daily operations of this service line, implementing system‑level best practice standards, organizing and managing quality initiatives, meeting regulatory compliance, managing caregiver productivity, ensuring cost‑effective service delivery, and realizing customer expectations.

Responsibilities

• Manages daily operations of patient meal services
• Works closely with clinical nutrition to meet the nutritional needs of patients
• Leads patient meal areas and has competency in therapeutic diets; coordinates with Clinical nutrition and frontline caregivers to assure all diets are followed per provider orders
• Partners with nursing to meet patients’ needs
• Implements established best practices to deliver exceptional care and service at the appropriate cost
• Provides value‑based leadership to establish high‑functioning teams and operations in an accountable environment
• Facilitates all human resources functions including hiring, training, mentoring, evaluating, conflict resolution, constructive discipline, and termination
• Manages employees to ensure that food safety standards and regulatory guidelines are met
• Monitors quality and satisfaction scores; in conjunction with the System‑level Directors, develops and implements plans to achieve desired outcomes
• Communicates nutrition expertise with appropriate healthcare providers

Skills

• Food Service
• People Management
• Food Safety and Sanitation
• Business
• Computer Literacy
• Interpersonal Communication
• Financial Competence
• Nutrition

Qualifications

• Food Handler Permit or ServSafe certification required by first day of work
• ServSafe certification obtained within 90 days of hire date if not current
• Demonstrated ability to work with therapeutic diets
• Demonstrated ability to collaborate with clinical teams including dietitians, nurses, and nurse managers
• Demonstrated ability to lead and manage a diverse team
• Demonstrated highly effective verbal, written, interpersonal, and communication skills
• Experience using word processing, advanced or complex spreadsheet and database applications, internet and e‑mail and scheduling applications, as well as computerized tracking systems
• Demonstrated experience in quality improvement initiatives
• Preferred: Demonstrated ability to work and navigate the complexities of hospital food service operations
• Preferred: Experience using advanced or complex spreadsheet and database applications, nutrition services software, and computerized tracking systems
• Preferred: Demonstrated experience in quality improvement initiatives

Benefits

• Medical
• Dental
• Vision
• Education Assistance

Pay

$26.17 – $40.40 per hour (based on experience)

Schedule

Part‑time, 24 hours per week. Availability: Monday‑Friday, 2 on‑site shifts and 1 remote shift. Shift assigned: 8 am‑5 pm.

Physical Requirements

• Ongoing need to see and read information, labels, monitors, identify equipment and supplies, and assess customer needs
• Frequent interactions with customers requiring communication and understanding of spoken information, alarms, needs, and issues quickly and accurately
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy (frequent computer, phone, and cable set‑up and use)
• Expected to lift and utilize full range of movement to transport, pull, and push equipment; also work on hands and knees and bend to set‑up, troubleshoot, lift, and carry supplies and equipment (including items up to heavy weights)
• Remain standing for long periods of time to perform work
• Tolerate extremes in temperature (e.g., grill or refrigerator) and exposure to cleaning chemicals

Location

Intermountain Health Primary Children’s Hospital, Salt Lake City, Utah