Manager - Patient Access

About the role

The Patient Access Manager is responsible for administering, coordinating and reviewing the performance of patient access functions across the organization.

Responsibilities

• Preregistration
• Registration
• Scheduling
• Referrals
• Prior authorization
• Cost estimations
• Admissions
• Financial clearance

Requirements

• Management leadership skills, setting standards and tracking performance
• Analytical skills to track trends, and KPIs
• Process development and implementation
• Strong computer skills
• Advanced knowledge of scheduling, preregistration, financial clearance, insurance verification, admission order requirements, and prior authorization
• Knowledge of applicable laws, guidelines and professional standards
• Previous experience in a supervisory or management role with experience in the relevant areas of patient access, including in-depth knowledge of customer service, registration, scheduling, and revenue cycle
• Preferred: previous experience as Patient Access Manager
• Long hours sitting and using office equipment such as computers
• Working in multiple locations including rounding (on‑campus and offsite) locations
• Position involves standing, walking, stooping and occasional carrying and lifting of lightweight materials (up to 25 pounds)
• Requires visual acuity and depth perception to recognize words and numbers
• Requires hand and finger dexterity and hand/eye coordination to use a computer keyboard and common office equipment
• Expected to work in very busy environments with excess noise