Manager, Paralegal Operations

About the role

We're building a high-performing legal operations organization in St. Louis and are looking for a Manager, Paralegal Operations to lead a team of approximately 40 Legal Assistants and Administrative professionals through a structure of 4-5 Team Leads. This role drives operational excellence across our Legal Assistant and Administrative support functions, ensuring attorneys have the support, information, and resources needed to maximize recovery outcomes.

The Manager will oversee workforce planning, productivity, quality, training, process improvement, and performance management while developing Team Leads into strong frontline leaders. This is a highly visible leadership role for someone who thrives in a fast-paced environment, enjoys building structure, and knows how to turn operational challenges into scalable solutions.

Responsibilities

Leadership of Leaders

• Directly lead and develop 4-5 Team Leads responsible for Legal Assistant and Administrative support teams.
• Establish performance expectations, accountability standards, and leadership routines for Team Leads.
• Coach Team Leads on workforce management, employee development, performance management, and operational execution.
• Build leadership bench strength and succession plans across the organization.
• Foster a culture of ownership, urgency, collaboration, continuous improvement, and customer service.

Operational Execution & Workforce Management

• Oversee daily operations for a team of approximately 40 employees supporting attorneys and legal operations.
• Ensure work is prioritized appropriately and completed accurately, efficiently, and on time.
• Manage staffing models, capacity planning, workload balancing, and resource allocation.
• Monitor queue health, turnaround times, productivity, service levels, and quality metrics.
• Partner with Team Leads to remove obstacles and address performance issues quickly.
• Ensure operational coverage and business continuity across all support functions.

Quality, Training & Process Excellence

• Create and maintain operational standards, SOPs, training materials, and quality controls.
• Ensure work products meet legal, compliance, and client expectations.
• Partner with Training and Legal Leadership to improve onboarding and accelerate employee ramp times.
• Use quality audits and performance data to identify coaching opportunities and process improvements.
• Drive continuous improvement initiatives that improve efficiency, consistency, and scalability.

What Success Looks Like

• Legal Assistants and Administrative teams consistently meet productivity, quality, and service-level expectations.
• Attorneys receive timely, accurate, and proactive support.
• Operational queues remain organized, visible, and appropriately prioritized.
• New team members are onboarded efficiently and achieve productivity expectations quickly.
• Quality issues, rework, and workflow delays are reduced over time.
• Standard operating procedures are documented, followed, and continuously improved.
• Team members understand expectations, take ownership of their work, and operate with accountability.
• Leadership has clear visibility into team performance, staffing needs, risks, and opportunities.

Requirements

• 5+ years of experience as a paralegal, legal assistant, or in a related legal or case support role; subrogation, personal injury, insurance claims, or workers' compensation experience preferred.
• 2+ years directly managing or supervising a team, including formal performance management responsibility.
• Demonstrated experience managing high-volume caseloads and driving measurable results.
• Strong working knowledge of case workflow and legal support or claims processes.
• Comfort setting clear expectations, coaching performance, and holding a large team accountable.
• Ability to use data to guide prioritization and decision-making.
• Clear, confident communication with attorneys, team members, and leadership.
• Experience supporting legal, healthcare, insurance, claims, recovery, or professional services environments preferred.
• Bachelor's degree preferred; paralegal certificate from an ABA-approved program a plus.

Leadership Style

• You create structure where others see complexity.
• You hold people accountable while building trust and engagement.
• You focus on outcomes, not activity.
• You identify problems early and take ownership for solving them.
• You use data to drive decisions and continuous improvement.
• You build teams that are dependable, responsive, and committed to excellence.
• You embrace change and help others navigate it successfully.
• You lead with urgency, curiosity, and a bias toward action.

Pay

Base Salary: $110,000 – $120,000 (based on experience) + performance incentive.

About the Company

As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology, Intellivo accelerates the identification of reimbursement opportunities while completely eliminating the need to fill information gaps through ineffective and burdensome outreach to plan members. With almost a 30-year history of excellence, Intellivo proudly serves more than 200 of the country's largest health plans.

Benefits

• Medical Insurance
• Dental & Vision Insurance
• Industry-leading health & wellness benefits
• 401(K) retirement plan
• Competitive Paid Time Off