Manager, Orthopedic Clinical & Triage Operations (RN/NP)

About the role

Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.

What You’ll Do

• Lead, mentor, and develop a team of Medical Assistant Triage Operators
• Ensure team adherence to standardized orthopedic assessment practices
• Conduct performance evaluations and guide ongoing training initiatives
• Oversee orthopedic telephone and electronic triage operations
• Serve as the primary escalation point for high-acuity triage decisions
• Collaborate with CMO and Operations Team to refine and update triage protocols
• Support safe, evidence-based patient navigation and care coordination
• Monitor and analyze quality metrics (response times, escalation accuracy, patient outcomes)
• Lead workflow optimization and continuous improvement initiatives
• Partner with clinical leadership to standardize best practices and education
• Participate in quality assurance reviews and clinical audits
• Act as liaison between triage staff, providers, and administrative leadership
• Escalate patient safety concerns appropriately
• Support onboarding, competency validation, and ongoing staff development
• Ensure accurate, timely documentation and EMR best practices
• Maintain compliance with clinical standards, HIPAA, and regulatory requirements
• Participate in chart reviews and quality improvement programs

What We’re Looking For

• Active Nurse Practitioner (NP) or RN license in Georgia
• Minimum 3–5 years of NP or RN clinical experience (orthopedics strongly preferred)
• Prior leadership or supervisory experience
• Strong clinical judgment with comfort overseeing triage and high-volume workflows
• Excellent communication, collaboration, and team-building skills