Manager Operations Performance and Data Analytics, North America

About the role

The Manager Operations Performance and Data Analytics, North America is a key leader within the Global Operations (COO) function, driving regional performance through data-driven insights. This role leads a team of BI and Reporting Analysts, partners cross-functionally on strategic initiatives, and delivers analytics that enhance business efficiency, performance, and decision-making.

Responsibilities

• Team Leadership & Development: Lead, coach, and develop a high-performing analytics team, fostering a collaborative culture and serving as the escalation point for complex analysis and stakeholder engagement.
• Analytical Strategy & Execution: Drive end-to-end analytical strategy and delivery across the customer journey, providing actionable performance insights to business leaders and advise on what actions impact KPIs.
• Reporting Frameworks & Automation: Own standardized regional and global reporting frameworks, improving automation, scalability, and speed-to-insight while reducing manual effort.
• Technology Enablement & Tool Deployment: Partners with global and regional stakeholders to enable modern analytics solutions, including AI, automation, and advanced BI capabilities.
• Power BI Environment & Workspace Governance: Manage the regional Power BI environment, including governance, access, refreshes, and alignment with global configurations.
• Source System Integration & Data Architecture: Oversee integration of enterprise source systems into reporting architecture and lead reporting transitions driven by system or business changes.
• Cross-Functional Collaboration & Stakeholder Engagement: Collaborate cross-functionally to consolidate data, build trusted partnerships, and deliver enterprise-level operational insights.
• Global Reporting Alignment: Ensure consistency of reporting by aligning regions to global frameworks and KPI standards while enabling appropriate local customization.

Requirements

• Bachelor’s or master’s degree in data Analytics, BI, Computer Science, or related field.
• 7+ years in analytics or data strategy, 3+ years lead or people leadership experience preferred.
• Advanced Power BI expertise, including development, automation, and workspace governance.
• Strong SQL (Oracle preferred) and Python skills for advanced analytics and automation.
• Proven leader of high-impact analytics teams and cross-functional initiatives.
• Basic understanding of IT architecture, ETL processes and data flows.
• Strong stakeholder management, translating business needs into data-driven solutions.
• Experienced in complex project delivery and presenting insights to diverse audiences.
• Experience in a multi-cultural global organization preferred.
• Fluent in English; additional languages a plus.

Qualifications

• None specified

Skills

• None specified

Benefits

• Annualized base pay range is $83,700 - $122,500 USD
• Performance-based bonuses, merit increases, and other incentives based on individual and company performance.
• Work Well programs for health, dental, and vision insurance, retirement savings plans, paid time off, and other employee programs.

Pay

Annualized base pay range is $83,700 - $122,500 USD

Schedule

Full-time