Manager Operations NTC - Document Review
About the role
We're looking for a dynamic Manager to join our team. This role will manage the daily production for our line of business in support of several clients. The Manager will be responsible for delivering high-quality production, ensuring products meet all contractual SLAs, and acting as a key point of contact for clients.
Responsibilities
- Act as a main point of contact for all clients in support of daily production and escalations.
- Hire, train, motivate, and coach employees to provide attentive, efficient services to clients and colleagues.
- Achieve and maintain high standards of production, accuracy, and attendance.
- Collaborate with department leaders across the organization, external vendors, and clients to discuss issues, develop strategy, coordinate activities, and resolve problems.
- Motivate and mentor department leads to enhance overall morale of their teams.
- Escalate, consult, and communicate effectively with senior management.
- Oversee all Production teams within their line of business who are supporting all clients.
- Support existing policies and procedures and their revisions.
- Coordinate meetings/training.
- Support the Training Team with implementing new/updated policies and procedures.
- Clearly understand and educate team on production statistics and KPI metrics for each task.
- Identify process improvements and create solutions.
- Oversight of SLA risks and any potential issues.
- Update knowledge and understanding of all client production guidelines and requirements and share with relevant teams.
- Run daily production reports to ensure orders are flowing through the line without issues.
- Work closely with Human Resources to lead the team with integrity and establish a trusting, inclusive, and productive environment.
- Collaborate with department leaders across the organization, and external vendors and clients as appropriate to discuss issues, develop strategy, coordinate activities, and resolve problems.
- Perform other related duties as assigned.
Requirements
Experience in title, mortgage, or financial industry required. At least 2 years’ experience managing a team.
Qualifications
- High School Diploma or equivalent.
- Associate degree and equivalent industry experience required.
- Bachelor’s degree preferred.
Skills
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Advanced knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Strong analytical and problem-solving skills.
- Ability to prioritize multiple objectives to meet client deadlines and department goals.
- Strong management and leadership skills.
- Commitment and ability to cultivate a diverse and inclusive work environment.
Benefits
Covius offers an extensive benefits package for all employees, including medical, dental, vision, and 401(k)!
Pay
$55,120 - $68,900 annualized
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