Manager Operations (Landfill experience required)
About the role
LRS is the industry leader in providing innovative and environmentally responsibly waste and recycling solutions. Our team delivers exceptional service and value through relentless commitment to customer satisfaction and preservation of the environment. Through our safe and innovative approach to waste diversion, LRS thrives on the passion and innovation of our employees to preserve and sustain the beauty of the towns, neighborhoods and communities that we serve. We are excited to hire candidates that align with our Vision and Values: To become the safest, most innovative waste recycler in the world by redefining the way the world views waste. Live Safety Serve With Passion Innovate Relentlessly Engage With Integrity Build Community Be Accountable.
The Operations Manager leads and drives operational efficiencies and deliver expected results in the areas of safety, quality, delivery, cost, and cash. This role builds operational talent, addresses key operational performance challenges, and implements sustainable standard practices. The Operations Manager should be comfortable multitasking and working cross-functionally with different business units.
Reports To: General Manager
Responsibilities
- Demonstrate a commitment to communicating, improving, and adhering to safety policies in all work environment areas
- Promote a positive safety culture through leadership by example
- Ensure strict compliance with all health and safety rules and state regulations
- Implement and manage all safety initiatives
- Ensure safety processes and procedures are up to date
- Promote a culture of high performance and meeting/exceeding expected results
- Drive and track financial performance via annual operations budget and monthly operations forecasting
- Review cost on a month-end review and ensure all costs are accounted for and are accurate
- Participate in monthly estimating job cost and financial reviews
- Effectively develop goals and objectives to implement actions
- Track performance and continuously look for opportunities for improvement
- Work with all business units to drive customer attraction, retention, and quality service
- Seek opportunities to meet and exceed customer expectations
- Ensure a quality product/service within operations and actively work to resolve issues
- Accountable for scheduling shifts, planning for call-ins/no shows, and reporting department metrics and performance
- Evaluate customer support and identify solutions for customer issues
- Set a motivational tone and establish a high degree of optimism focused on employees in the work environment
- Respond positively to unpredictable situations or problems that can occur throughout their work responsibilities
- Supervise team members, dispatchers, and drivers
- Evaluate performance and deliver feedback
- Develop measures to motivate employees
- Conduct succession planning
- Participate in the development of emerging leaders to be ready to move into higher level roles
The Operations Manager oversees daily operational activities, leading a team of drivers, dispatchers, and support staff to ensure safety, service quality, and efficiency across assigned business units. This role has direct accountability for achieving operational and financial performance goals, including cost control, productivity, and customer satisfaction. The Operations Manager exercises decision-making authority related to staffing, scheduling, and process improvements, and plays a key role in developing talent and maintaining a culture of safety and high performance.
Requirements
- Ability to multi-task
- Strong organizational, written,