Manager, Operations - GWW - US

Responsibilities

• Manage the daily workload and safety of Warehouse Supervisors and associates
• Review and set priorities to ensure orders are correct, complete and leave on time to ensure excellent customer service
• Cover upgrades and repairs efficiently and effectively
• Proactively look ahead to meet/exceed anticipated workloads
• Establish and implement processes and systems to efficiently meet inventory management goals
• Suggest efficiency ideas, cost reduction measures and assist with the implementation of changes
• Daily review shipping and loading audits ensuring all required documentation are accurately completed and material is handled and stored correctly with minimum potential for loss
• Maintain a safe and healthy work environment
• Direct, coordinate and monitor the daily activities & performance of Operations team to assure compliance of standard Company policies, procedures, quality, and safety
• Coach and develop a team in balancing the delivery of high productivity, quality and customer service
• Maintain a positive and safe work environment
• Oversee employee relations and participate in staff selection, performance and compensation evaluations, corrective action and terminations, as necessary
• Establish performance goals, monitor progress and provide feedback as necessary
• Manage employee performance through motivation, delegation, development, mentoring and resolving conflict
• Take corrective action as necessary on a timely basis and in accordance with company policy
• Provide and/or coordinate training as needed
• Consult with Human Resources Department as appropriate
• Conduct regular department meetings to foster employee engagement, communicate any changes to company policies and procedures, address employee concerns, foster idea-sharing and suggestions for improvement

Qualifications

• Bachelor’s Degree required or 10+ years’ equivalent education and experience
• Experience: 5-7 years of related operations and management experience in a warehouse or distribution environment
• Familiar with OSHA regulations

Skills

• Strong understanding of budgeting and the ability to interrupt P&Ls
• Excellent communication (verbal and written), interpersonal and professional interactive skills
• Ability to effectively write reports, present information and respond to questions from suppliers, customers, management and inter-department staff
• Capable of working with internal staff from other departments in a proactive and constructive manner
• Strong leadership skills, including the ability to mentor and develop individuals and teams
• Able to engage and lead team discussions and meetings. Understands team dynamics and works well within a team structure
• Collaborative management style and a strategic team player
• Able to delegate responsibilities effectively
• Mastery of organizational and project management skills, including the ability to plan, prioritize and execute multiple initiatives/deadlines autonomously and shift priorities as necessary
• Able to manage large, complex projects
• Uses time effectively and able to work independently
• Excellent listening, negotiation and presentation skills
• Able to build working relationships with internal business partners, vendors, and customers
• Customer Service – Respond promptly to requests for service and assistance as needed. Follow up as needed
• Problem Solving - Identifies and resolves problems in a timely manner
• Judgment - Displays willingness to make decisions
• Expertise in gathering and analyzing information skillfully
• Develops alternative solutions
• Judgment - Displays willingness to make decisions
• Exhibits sound and accurate judgment
• Makes timely decisions
• Professionalism - Approaches others in a tactful manner
• Reacts well under pressure
• Follows through on commitments
• Detail Oriented – Attention to details and accuracy
• Understands and executes all relevant policies and procedures in a consistent, timely and objective manner
• Strong understanding of financial concepts (including pricing and forecasting)
• Attendance/Punctuality - Is consistently at work and on time
• Ensures work responsibilities and customer requirements are covered when absent
• Arrives at meetings and appointments on time
• Proficient use of MS Office (Word, Excel, PowerPoint, Access, Project, and Outlook) required
• Familiarity with High Jump, People Soft, Voice Recognition, and RF devices preferred

Physical Demands and Work Environment

• Sit, stand, walk, use hands and fingers to operate a computer keyboard, mouse, and other office & warehouse equipment and telephone to talk and hear
• Frequent lifting up to 25 pounds and/or moving up to 200 pounds with assistance
• Exposure to wet and/or humid conditions, cold or elevated ambient temperature, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and outside weather conditions
• Moderate noise level in the work environment
• Fast-paced work environment
• May be required to utilize personal vehicle for business travel that may result in long periods of sitting
• Maintain a valid driver's license and provide proof of current automobile insurance coverage as set forth by Sysco