Manager of Operations

Overview

Responsible for leadership and management of beverage distribution warehouse operation ensuring alignment with company standards for productivity, operational efficiency, customer service, safety compliance, and workforce performance. This role will provide overall direction and coordination of all warehouse activities. Must have experience overseeing managers of functions such as inventory, transportation, warehouse operations, or facilities management. Experience working in a union environment is strongly preferred. Experience working with distribution facilities for big-box retail centers a plus.

Primary Responsibilities

• Manage all inventories through the management of operations supervisors who are responsible for receiving purchases from suppliers, storing the products, filling orders to customers, and billing the merchandise
• Ensure all warehousing employees understand and operate within the organizational, operational, inventory controls, safety, and service policies and procedures
• Manage and develop a supervisory team responsible for directing all warehouse activities and managing employee teams in the warehouse
• Oversee the maintenance of accurate inventories through weekly cycle counts, audits, and full physical inventories quarterly
• Ensure the accuracy of filling orders to retail customers and the quality of products
• Coach, train, direct, and counsel operations supervisors on overall performance
• Define productivity expectations and efficiencies; monitor progress regularly
• Identify and recommend opportunities for employee development and performance improvements

Additional Primary Responsibilities

• Ensure safety and recommend maintenance improvements in the warehouse by conducting safety training, accident investigations, and equipment and facility inspections
• Investigate complaints involving such matters as damaged product, wrong product loaded onto trucks, inventory adjustments and variances, delays in shipments, and product quality issues; make necessary adjustments and improvements
• Perform other related duties as assigned

Minimum Qualifications

• Bachelor’s Degree and 5 years of experience or equivalent education and related experience
• Demonstrated knowledge of SAP or similar system
• Proficient in Microsoft Office Suite
• Strong organization, multi-tasking, and time management skills
• Valid state motor vehicle operator’s license and ability to obtain and maintain auto-liability insurance in accordance with State laws

Physical Demands

• Physical demands include a considerable amount of time walking, bending, reaching, standing, squatting, and stooping
• Additional hours may be required during October, November, and December and other peak periods
• Capable of working flexible hours which could include overnight, early morning, and/or late evening
• May require working at heights of 8 feet or greater
• May require lifting/lowering, pushing, carrying, or pulling up to 48lbs