Manager, Operations - Clinical (Peoria)

Principal Responsibilities

• Manage assigned medical practice(s) including direct colleague supervision, resource utilization, and team leadership.
• Efficiently manage patient throughput and patient experience throughout the medical practice.
• Provide input in evaluation and improvement of clinical workflows.
• Work with the Human Resource department and Clinical Development team to facilitate candidate interviews, hiring, and new colleague onboarding and orientation.
• Resolve conflicts among colleagues.
• Create and implement staffing matrix for assigned practices for both clinical and non-clinical areas.
• Approve payroll and monitor sick, vacation, and personal time use, as well as FMLA time, for all staff.
• Promote a positive, team-oriented and productive work environment.
• Work closely with facilities staff to ensure cleanliness and maintenance of facilities.
• Communicate regularly with physicians and staff, offering feedback and resolving issues.
• Offer ideas to improve patient flow, patient safety, quality, expense reduction, and operational ideas to optimize the patient experience.
• Perform service recovery as needed.
• Assist in preparing department meeting agendas, completing minutes, and following up on assignments.
• Serve as a communication conduit for other Springfield Clinic departments, administration, and outside agencies.
• In conjunction with the Operations Director, formulate and implement department-level and provider-level annual budgets.
• Create accountability to annual budgets both operational and capital.
• Monitor department and provider monthly operational metrics such as productivity standards, purchasing process, and decisions related to department finances.
• Implement course corrections when necessary.
• Demonstrate effective organization skills, efficiency, and resourcefulness.
• Show effective relationship skills, decision-making skills, and verbal and written communication skills.
• Maintain awareness of treatment equipment, data processing technology, and health insurance changes.
• May step in and function as an RN when staffing and operations require it.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.

Qualifications

• Associate’s degree in nursing required; Bachelor’s degree in nursing strongly preferred.
• Minimum of three to five (3-5) years clinical or medical practice management experience OR successful completion of Springfield Clinic's Operations Management Rotational Program required.
• Licenses/Certificates:
  • Currently licensed as a Registered Nurse in the State of Illinois.
  • Currently licensed as an Athletic Trainer in the State of Illinois.
  • Current licensure as a Licensed Clinical Social Worker, Licensed Clinical Professional Counselor or Licensed Professional Counselor in the State of Illinois.
  • Current licensure as an LPN in the state of Illinois.
  • Current certification as a Registered Polysomnographic/Sleep Technologist, as recognized by the Board of Registered Polymnographic Technologists (BRPT) and/or American Academy of Sleep Medicine (AASM).
  • Currently licensed as a Physical Therapist in the state of Illinois.
  • Currently licensed as an Occupational Therapist in the state of Illinois.
  • Currently licensed as a Speech Therapist in the state of Illinois.
  • Certified Personal Trainer from the National Academy of Sports Medicine.
• CPR Certification per American Heart Association guidelines required within 30 days of hire.
• If applicable, ACLS and PALS within 120 days of hire if position requires driving a vehicle.

Knowledge, Skills And Abilities

• Ability to present oneself and one's ideas with clarity, confidence, and pride.
• Strong knowledge of Excel, Word, practice management systems, business management tools, budgeting, and project leadership/management.
• Strong analytical abilities, strong communicator, and able to work with little or no supervision in order to carry out the practice goals and objectives.
• Able to lead as well as work in a team environment.

Education

• Associate’s degree in nursing required; Bachelor’s degree in nursing strongly preferred.

Experience

• Minimum of three to five (3-5) years clinical or medical practice management experience OR successful completion of Springfield Clinic's Operations Management Rotational Program required.

Other Requirements

• Reliable means of transportation, valid IL driver’s license, and vehicle liability insurance is required if applicable.