Manager, Operations - Clinical (Endoscopy & Interventional Spine)

About the role

The Clinical Operations Manager for Endoscopy and Interventional Spine provides strategic and operational leadership, ensuring the delivery of high quality, efficient, and patient-centered care. This role has direct responsibility, within the Endoscopy and Interventional Spine areas of the Springfield Ambulatory Surgery Center, for driving clinical, operational, and financial performance while fostering a culture of safety, collaboration, and continuous improvement.

Responsibilities

• Provide leadership and operational oversight across OR/ARD, Endoscopy, Interventional Spine/Pain or Cath Lab
• Partner with physicians and clinical leaders to advance quality, efficiency, and patient satisfaction, while ensuring strong financial stewardship and alignment with organizational strategic goals
• Plan, direct, and evaluate departmental operations and workflow performance
• Provide leadership and oversight of workforce management functions including scheduling, leave management, and payroll
• Supervise, develop, and support nursing and auxiliary staff through effective leadership and coaching
• Lead hiring, onboarding, training, performance evaluations, and competency development
• Maintain compliance with regulatory standards (OSHA, HIPAA, CMS, IDPH, AAAHC) and ensure survey readiness
• Responsible for quality improvement initiatives, incident reporting, grievance resolution, and enhancing a culture of safety
• Provide strategic oversight of emergency preparedness and staff readiness, ensuring comprehensive staff education and adherence to patient safety and regulatory standards
• Drive operational excellence through cross-functional collaboration, continued process improvement, and resource management
• Manage departmental budgets, support fiscal planning, and evaluate capital and equipment needs
• Collaborate with internal and external stakeholders to enhance care delivery, patient experience, and service line growth
• Serve as a key liaison between administration, physicians, clinical teams, and external partners
• Promote patient-centered care, exceptional customer service, and adherence to ethical and confidentiality standards
• Comply with the Springfield Clinic incident reporting policy and procedures
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy
• Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards

Requirements

• Graduate of an accredited school of nursing
• Minimum of three (3) years of experience in one or more of the following is strongly preferred: Operating Room (OR), Post-Anesthesia Care Unit (PACU), Critical Care, Endoscopy or procedural services, Cardiovascular Care
• Prior leadership or supervisory experience required
• Active Registered Nurse (RN) license in the State of Illinois
• ACLS certification (within 90 days of hire)
• BLS/CPR certification (within 30 days of hire)

Skills and Abilities

• Demonstrated leadership and team management skills
• Strong communication, problem-solving, and decision-making abilities
• Ability to manage multiple departments and competing priorities
• Skilled in collaboration, process improvement, and quality management
• Ability to remain effective under stress and heavy workloads
• Physical ability to move throughout clinical areas as needed