Manager, Operations

Essential Duties And Responsibilities

• Operational Planning & Execution: Forecast what is to be done on a week-to-week basis, when, and by whom
  • Analyze and forecast factors that affect results to maximize efficiency
  • Cook up day-to-day departmental activities and make final decisions on manpower assignments and project responsibility
  • Ensure compliance with mandatory monthly reporting
• OPS Compliance: Utilize the OPS System
  • Monitor work authorizations (I5 tools, job status reports, etc.)
  • Share resources, manpower, and tools across branches to maximize organizational efficiency
• Team Leadership & Development: Mentor, coach, and provide performance feedback to support individual growth and team development
  • Participate in employee recruitment, hiring, counseling, and terminations (ensure alignment with company policy)
  • Foster employee engagement
  • Provide performance appraisals, feedback and growth opportunities for team members
  • Promote continuous learning, professional development, and improvements
• Customer Relations & Service: Maintain strong relationships with customers to ensure service quality, responsiveness, and satisfaction
  • Survey all customers; achieve minimum satisfaction ratings and follow up on feedback for continuous improvement
  • Take prompt action to resolve any customer complaints
• Project & Financial Performance: Work closely with Project Management to align field operations with project goals, ensuring consistent communication and collaboration
  • Manage billing and collections
  • Track accounts receivable and managing working capital
  • Facilitate process improvements in field labor productivity; implement tools for efficiency
  • Ensure minimum productivity standards are consistently achieved across projects
• Safety/Hazard Recognition & Elimination: Pre-plan and identify the methods to eliminate hazards daily by work task
  • Execute skill in observing habits and hazards of others and bringing it to their attention
  • Uphold safety as the most important goal of our company
  • Support goal of achieving zero accidents
  • Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed

Qualifications And Requirements

• High School Diploma required
• 2- or 4-year construction-related degree OR completion of 4--5-year Journeyman apprenticeship required
• 3-5 years experience in the electrical, mechanical, or construction field required
• Minimum of 1-2 years experience leading workplace safety efforts required
• Demonstrated ability to work effectively in outdoor, hands-on construction environments