Manager, Operations

About the role

Manages the gas distribution functions for a specific service area. Responsible for operation and maintenance of the underground distribution system, customer service, and accounting activities to ensure dependable gas service is supplied to all customers. Represents the company in the community, maintains effective customer relations, and provides a high-profile presence with active community involvement.

Accountabilities and Essential Functions

• Maintain operations and accounting activities to ensure compliance with regulatory requirements and company policies
• Identify and solve problems creatively and proactively
• Maintain and prioritize multiple projects
• Collaborate across functional boundaries to improve business processes
• Utilize mainframe systems (Oracle), email, and personal computer software (MS Windows, Excel, Word) proficiently
• Recognize and address technical issues
• Prioritize and manage tasks, demonstrate organizational skills, and pay attention to detail
• Work in a team environment or independently
• Comprehend and implement processes, policies, and procedures
• Understand company functions and policies
• Comply with laws, regulations, and company ethics
• Show respect for diversity and adhere to company values

Minimum Requirements

• Minimum education: Bachelor’s degree in business administration, marketing, engineering, or related field [QC1]
• Minimum experience: 8 years in gas operations, accounting, engineering, or related field [QC2], including 5 years with a minimum of 3 years in a leadership capacity
• Effective oral and written communication skills
• Strong knowledge of computers and related technology
• Strong communication and organizational skills
• Valid driver’s license and safe driving record
• Able to receive and interpret directives and complete tasks
• Excellent leadership skills
• Strong decision-making skills
• Able to testify in regulatory proceedings
• Able to manage multiple activities and changing priorities
• Able to work under pressure
• Self-motivated and dependable team player
• Able to recognize workplace hazards and mitigate them
• Able to maintain and care for company equipment and assets
• Able to provide a high level of customer service
• Demonstrated acceptance of a diverse and inclusive work environment

Minimum Experience

None

Minimum Knowledge, Skills, and Abilities

• Ability to recognize opportunities for process improvement and enact change
• Strong interpersonal skills and listening ability
• Manage gas distribution functions, may direct employees and crews, or manage supervisors
• Cultivate relationships with business and community contacts

Physical Requirements

• Sit for extended periods of time
• Operate copy machine, fax machine, calculator, telephone, and other office equipment
• Exert up to 10 lbs of force occasionally and/or a minimal amount of force frequently to lift, carry, push, or move objects

Working Conditions

• Fast-paced environment with high daily pressure to meet deadlines
• Normal office environment with occasional travel to off-site locations and staying overnight as required
• Available to work in the service area during emergency events and assume responsibilities
• Able to work more than 40 hours per week as required
• Primarily work standing or sitting

About Delta Utilities

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States. Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025. Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.

Learn more at https://deltautilities.com.

Delta Utilities and associated entities are equal opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.