Manager, Operations (31457)

About the Role

The Regional Anesthesia Operations Manager oversees the day-to-day operational performance of anesthesia practices across an assigned geographic region. This role serves as the primary operational liaison between clinical leadership, administrative teams, and corporate functions, monitoring financial performance, scheduling, and ensuring consistency in provider onboarding and credentialing across all market locations.

Reporting Structure

Reports to: Sr. Director of Operations. Works closely with: Medical Directors, Regional Clinical Leaders, Credentialing, Finance, HR, and Contracting teams.

Responsibilities

• Operations & Market Performance
  • Serve as the primary operational point of contact for anesthesia group leaders and hospital/facility administrators within the region
  • Monitor and drive key performance metrics including OR utilization, case volume, scheduling efficiency, and provider productivity
  • Identify operational gaps and implement scalable solutions to improve market performance
  • Lead or support market expansion efforts, new contract launches, and facility onboarding
• Financial Oversight
  • Monitor regional P&L indicators, including provider costs, billing efficiency, and contract compliance
  • Support finance team in processing merit increases, pay rate changes, and compensation adjustments with appropriate approvals
  • Collaborate with AP and payroll teams to ensure timely and accurate provider payment processing
• Scheduling & Staffing
  • Partner with scheduling coordinators and clinical leaders to ensure adequate coverage across all regional facilities
  • Support development and maintenance of provider schedules aligned with clinical and contractual commitments
  • Proactively identify and address coverage gaps, high-turnover risk, and capacity constraints
• Provider Onboarding & Credentialing
  • Oversee end-to-end onboarding for new W-2 and 1099 providers, ensuring timely completion of all credentialing and privileging requirements
  • Partner with the credentialing team to monitor CredentialStream workflows, resolve bottlenecks, and maintain compliance with hospital and payer requirements
  • Track Days in Process (DIP), days since last worked, and days since last communication for all active providers
  • Ensure 1099 CRNA onboarding includes complete Coupa vendor setup, ACH configuration, and readiness for first payment within target timelines
• Compliance & Regulatory
  • Ensure regional operations comply with all applicable federal, state, and hospital-specific regulatory requirements
  • Maintain accurate records across HR, credentialing, and operational systems
  • Support preparation for audits, Joint Commission reviews, and payer credentialing cycles
• Stakeholder Communication
  • Build and maintain strong relationships with facility administrators, OR directors, and clinical leadership
  • Prepare and deliver regular operational reports and updates for VP-level and executive stakeholders
  • Serve as an escalation point for provider relations issues, facility concerns, and operational disputes

Requirements

• Bachelor’s degree in Healthcare Administration, Business, or a related field
• 3–5+ years of operations management experience in a healthcare or anesthesia/physician practice setting
• Demonstrated experience managing provider onboarding, credentialing, or practice operations
• Strong working knowledge of healthcare billing, scheduling systems, and credentialing workflows
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint; experience with reporting platforms (e.g., Power BI, Tableau) preferred
• Ability to travel regionally as needed (up to 25–40%)

Preferred Qualifications

• Experience with CredentialStream, Coupa, or similar credentialing and procurement platforms
• Familiarity with anesthesia-specific operations, including CRNA/MD staffing models and OR logistics
• Experience supporting 1099 independent contractor programs
• MBA or MHA preferred

Skills

• Execution-focused with strong follow-through and accountability
• Exceptional organizational and project management skills
• Comfortable operating in a fast-paced, multi-market environment with competing priorities
• Strong interpersonal and communication skills; able to influence without direct authority
• Data-driven decision maker with a continuous improvement mindset
• Excellent written and verbal communication skills
• Advanced understanding of medical terminology as it relates to the clinical setting
• Detail-oriented with the ability to focus on specific tasks
• Proficient technical (computer) skills, including use of standard office equipment such as computers, phones, photocopiers, filing cabinets, scanners, and fax machines