Manager, Operations - 3.0/7.0

Position Summary

Under the direction of the General Manager, the Operations Manager is responsible for day‑to‑day site operations, including supervising warehousing, receiving, and shipping of product to meet company service and cost objectives. Responsibilities include planning inbound and outbound volume, customer communication, space utilization, equipment management, and people management such as hiring, training, labor planning, performance appraisals, and problem resolution.

Essential Duties and Responsibilities

• Develop systems and procedures for managing operations, equipment, and products safely and profitably in accordance with company policies.
• Manage operations to meet prescribed productivity, service goals, and client SLA terms.
• Drive continuous improvement initiatives and suggest cost‑saving measures.
• Meet all client‑specified KPIs and comply with quality system requirements.
• Apply effective communication and motivational techniques; supervise, counsel, and discipline team members as needed.
• Collaborate with Human Resources to create hiring, training, and professional development programs; participate in performance evaluations, promotions, and wage decisions.
• Leverage the right people at the right time to deliver results.
• Keep senior management and client representatives informed of critical operational issues.
• Plan daily work schedules by reviewing work orders, arrival notices, and customer instructions; prioritize based on time sensitivity and resources.
• Assign duties to appropriate warehouse staff and reorganize warehouse space based on volume demands.
• Ensure effective training is delivered by qualified individuals and that SOPs are followed.
• Assess trainee progress to determine performance and cultural fit.
• Maintain high motivation in the team to achieve top‑level customer satisfaction.
• Provide growth and development opportunities for team members.
• Conduct routine staff meetings to review daily/weekly activities.
• Ensure all team members are proficient in required information systems (including WMS) and that software/hardware purchases follow corporate IT policies.
• Stay knowledgeable about changes in hardware and software technology and develop proficiency in client systems.
• Manage high‑level customer service standards, ensuring client accounts receive required operational and administrative support.
• Maintain contact with all functions, respond to requests, and lead meetings with key customers to address issues.
• Coordinate supplier/customer site visits and promote positive client relationships.
• Support development of an annual operating budget and implement controls to meet cost, revenue, and profit targets.
• Ensure budgeting and pricing activities comply with contract guidelines.
• Manage programs for sanitation, maintenance, security, housekeeping, safety, and material handling equipment (MHE); ensure staff are trained on MHE.
• Stay informed of new technology and make recommendations as applicable.
• Achieve company safety goals by establishing a proactive safety culture, auditing compliance, and adhering to all statutory health‑and‑safety requirements.
• Work evenings and weekends as needed.
• Perform other duties as required.
• Supervise warehouse operations supervisors and support staff.

Requirements

• Education & Experience: High school diploma or GED required; Bachelor’s degree preferred. Minimum 7 years of logistics/distribution experience, with at least 5 years in a supervisory role.
• Skills & Abilities:
  • Proficient in Microsoft Office (Excel, Word, PowerPoint).
  • Demonstrated knowledge of warehouse management systems (WMS).
  • Strong attention to detail, accuracy, and timely task completion.
  • Excellent organizational, personnel, written, and oral communication skills.
  • Effective leadership, supervision, and planning abilities.
  • Flexibility to work nights and weekends as required.
  • Willingness to participate in cross‑training activities.
  • Ability to adapt to change and thrive in a fast‑paced environment.

Core Competencies

• Leader of Others
• Business Acumen
• Communication / Building Partnership
• Developing Others
• Empowerment
• Leadership Excellence
• Leading Change

Work Environment

The role involves low to moderate noise levels. Employees are rarely exposed to fumes, airborne particles, or toxic chemicals. Reasonable accommodations are available for qualified individuals with disabilities.

Pay

Base pay range: $105,000 – $110,000 annually. Actual compensation will be determined based on experience, skills, education, certifications, and geographic location.

Benefits

DSV offers a comprehensive benefits package; details on eligibility, coverage options, and plan specifics are available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division.