Manager, Operational Excellence and Site Expansion

Position Description

The Manager of Operational Excellence & Site Expansion is a hands-on operator who drives day-to-day execution of Bierman’s enterprise performance goals. This role is responsible for leading denovo (new center) launches from site readiness through self-sustainability, engineering operational efficiencies across centers and functional areas, and designing and deploying the schedule optimization systems that govern clinician utilization, client access, and billable-hour performance.

OKRs

• Denovo center ramp and time-to-profitability
• Center gross margins
• Billed/non-billed ratio
• Schedule fill and utilization
• Overall growth

Qualifications

• Bachelor’s degree in business, healthcare administration, operations, industrial engineering, or a related field required; MBA or advanced degree a plus.
• 5–7 years of experience in operations, process management, healthcare operations, consulting, or a related role.
• Prior experience in a multi-site healthcare or service delivery organization strongly preferred; direct experience standing up new sites (denovo execution) is highly valued.
• Demonstrated experience designing or running scheduling, workforce management, or capacity optimization systems.
• Strong analytical and auditing skills with the ability to translate data into actionable insights; comfort with Excel/Sheets modeling and BI tools.
• Working knowledge of operational excellence methodologies (Lean, Six Sigma, or equivalent).
• Effective project management and organizational skills; able to run multiple workstreams simultaneously.
• Excellent written and oral communication; able to partner credibly with leaders at every level, from center floor to executive team.
• Proven ability to step into leadership roles temporarily and stabilize operations.
• Integrity, professionalism, and the ability to handle confidential information.
• Proficient with Microsoft Office Suite and comfortable working in a primarily MacOS environment.
• Proficiency with or ability to quickly learn Bierman’s technology platforms, including CentralReach and Tableau.
• Willingness to travel to centers as needed to support denovo launches and audits.