Manager on Duty - Part Time

Responsibilities

• Work closely with Event Services, Guest Services, and Operations to provide excellent front of house support for all events and provide the best service possible.
• Cook up and manage on-site events to ensure the event’s specific requirements are met.
• Maintain constant communication with the client while on site.
• Handle conflict, make common sense decisions and exercise proper action during high tension and stressful situations.
• Aid with special needs or requests from our clients and communicate to our staff in a timely manner.
• Keep records of all event-related expenses and report to Event Services Department.
• Make a daily MOD Report summarizing events of each day and suggestions for improvement.

Guest Services & Security

• Preserve the proper image and generate positive public relations with clients.
• Supervise event staff. Provide necessary training and information to guarantee the staff remains well informed of the day’s events.
• Continuously learn and provide routine information regarding events operations, policies, and procedures.
• Respond to crowd control and/or crowd management situations in a prompt and decisive manner and orally respond in a professional and diplomatic manner during crisis and/or sympathetic situations.
• Collaborate with the Safety and Security departments to ensure patron and employee safety and assist with coordinating staffing deployment for the most effective and efficient use of event support personnel.
• Respond to visual and audible alarms from building automation and life safety systems.
• Make immediate decisions and communicate with all users of the facility in an emergency.
• Complete Incident Reports and any other necessary paperwork as needed.
• Aid with timely responses to all customer comments, complaints, and compliments, and coordinate with other departments with service recovery responses.
• Coordinate and arrange for special accommodations for groups with special needs and assist Guest Services Manager with ensuring strict adherence to Americans with Disabilities Act (ADA) regulations.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.

Skills and Abilities

• Self-starter mindset that works well in a fast-paced environment.
• Work as a team member as well as independently, exercising judgment and initiative.
• Demonstrate exceptional skills in customer relations, communications, and leadership.
• Be extremely hands-on, anticipate, analyze, and solve problems, deal with the unexpected, and ensure highest quality execution of every event. Special attention to detail is critical.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Maintain the highest standard of professionalism and properly represent the Gas South District. Continuously strive to exceed expectations.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Demonstrate knowledge in industry terminology, facility capabilities, operational procedures, event coordination and event-related services.
• Maintain an effective working relationship with clients, guests, employees, and others encountered in the course of employment.
• Ability to calmly respond to customer complaints in person and over the phone.
• Handle multiple tasks simultaneously.
• Navigate the facility quickly and efficiently – position requires personal mobility.
• Operate a personal computer using Windows and Microsoft Office software.
• Operate portable radio and standard office equipment.
• Remain flexible and adjust to situations as they occur.
• Ability to walk and stand for extended periods of time.
• Ability to tolerate bright lights, loud noises, and varying temperatures regularly.
• Possess a valid driver’s license and be able to legally operate a motor vehicle in the state of Georgia.

Education and Experience

• A high school diploma or GED.
• Minimum of one year of related experience in the special events or meeting planning industry. Two to three years preferred.
• Minimum one year of customer service experience is required.
• An equivalent combination of education and experience is acceptable.