Manager on Duty/Front End Supervisor

Supervisory Responsibilities

• Oversee the daily workflow of the front-end staff.
• Lead the store in all corporate assigned programs and policies.
• Recommends discipline and termination of employees by partnering with their Store Management as needed and in accordance with policy.

Duties/Responsibilities

• Ensures consistent, efficient, pleasant customer experiences; resolves any customer service issues, complaints, or requests.
• Affixes with all closing and opening duties to ensure the store is ready for business.
• Continually trains and supports front-end staff and cash office procedures.
• Maintains safety, cleanliness, and attractiveness of the front-end, bathrooms and parking lot.
• Ensures all front-end supplies and Ice are full.

Required Skills/Abilities

• Exceptional customer service and managerial skills.
• Excellent verbal and written communication skills.
• Excellent organizational and time-management skills.
• Ability to prioritize tasks and to delegate them when appropriate.