Manager on Duty Facility Operations Brooklyn, NY

About Sofive

Sofive is the home of 5-a-side soccer, a new kind of soccer center. We make "the beautiful game" more available than ever for soccer and fitness enthusiasts by providing easy access to the highest quality, 5-a-side, all-season soccer centers. We are a growing startup developing state-of-the-art soccer centers—modern sport complexes with small-sided soccer fields. With 22 sites to date and many more in the pipeline, Sofive values integrity, reliability, professionalism, and a deep passion for soccer.

Responsibilities

• Oversees daily operations and staff in the absence of the General Manager and Assistant Manager.
• Plans, monitors, and schedules all soccer programs, ensuring smooth and efficient operational procedures to provide the highest level of customer service.
• Responds to customer inquiries, complaints, and problems in a timely and professional manner.
• Ensures all employees comply with company policies and procedures.
• Monitors inventory levels and restocks supplies when necessary.
• Encourages teamwork and provides guidance and support to staff.
• Coordinates with other departments to streamline operations and increase efficiency.
• Implements and maintains safety procedures for staff and customers.

Requirements

• High school diploma or equivalent.
• Experience working in a customer-focused environment.
• Excellent interpersonal, communication, and leadership skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Ability to multitask, problem-solve, and make quick decisions.
• Knowledge of basic computer software.
• Strong organizational skills.