Manager On Duty

About the role

The Manager on Duty (MOD) is focused on welcoming members, volunteers, and staff throughout the facility, connecting people, supporting members toward their goals, and inviting individuals to get more involved with the YMCA. The MOD is also responsible for building operations in safety, conduct, and age appropriateness during designated hours.

Schedule

This position requires Saturdays from 6:45 a.m. to 11:00 a.m. and Sundays from 11:45 a.m. to 4:00 p.m. Part-time, non-exempt, up to 25 hours per week.

Responsibilities

• Manage and document incidents, handle key issues, and capture items for follow through in the facility
• Model member engagement and service principles; remind staff of our cause and celebrate their role in fulfilling it while providing outstanding member service
• Report branch activities and member success stories to leadership
• Provide support to members and program participants
• Tour prospective members and invite them to join
• Maintain all areas in clean, presentable fashion
• Ensure equipment is clean and safe
• Enforce safety standards and policies
• Perform any other functions necessary for the smooth and efficient operation of the YMCA of Greater Grand Rapids Association

Qualifications

• One-year certificate from college or technical school; three to six months of customer service, security, or supervision experience; or equivalent combination of education, training, and experience required
• Ability to interact with people of all ethnic backgrounds, ages, and lifestyles
• Ability to consistently enforce YMCA policies
• Must be 18 years of age or older
• Working knowledge of computers and experience with a variety of software applications
• YMCA experience preferred

Certifications

• Blood Borne Pathogen training
• Cardiopulmonary Resuscitation (CPR) Certification required within the first 60 days
• First Aid Certification required within the first 60 days
• AED-Oxygen Certification required within the first 60 days
• State of Michigan criminal background clearance (ICHAT)

Pay

$16.12 - $20.15 per hour.

Benefits

• Free YMCA Individual Membership – Enjoy full access to facilities
• Retirement Savings – 12% employer retirement contribution, no match requirement (upon eligibility) and a 403(b) savings plan
• Paid Sick Time – Earn paid sick leave so you can focus on feeling your best when it matters most
• Professional Growth – Access to ongoing training, development programs, and career advancement opportunities
• Employee Assistance Program (EAP) – Free, confidential resources and counseling for you and your family

Work environment and physical demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel 0–5% local travel within the state of Michigan; occasional out-of-state travel may be required for educational conferences or training.

This response is AI-generated, for reference only.