Manager of Vendor Operations,

About the role

Responsible for overseeing vendor-supported operational programs with a primary focus on the company fleet program. Ensure consistent service delivery, cost control, and operational efficiency across all branches. Serves as a key leader bridging vendor strategy, branch execution, and enterprise procurement, driving accountability, performance, and alignment with company standards.

Location: 6688 N. Central Expwy. Dallas, TX 75206, Monday - Friday 8am- 5pm

Responsibilities

• Manage, mentor, and develop vendor management and fleet teams to navigate questions, concerns, program solving, or escalated department issues.
• Ensure timely and accurate processing, response, and resolution of operational tasks, requests, or tickets.
• Ensure guidance training is provided to branch staff on vendor and fleet processes, expectation, and appropriate escalation pathways.
• Serve as point of contact for branches regarding vendor service and fleet, issue resolution and escalation management.
• Ensure the development and maintenance of accurate department job aids, training materials, standard operating procedures, and internal department materials.
• Manage the company fleet program, including vehicle acquisition, allocation, reallocation, and disposal.
• Ensure compliance with fleet policies, safety programs, licensing, and regulatory requirements.
• Oversee vehicle maintenance, accident management processes, and driver compliance requirements.
• Manage assigned vendor relationships, ensuring adherence to service level agreements, contract requirements and performance expectations.
• Complete all other duties as assigned

Qualifications

• Required to have a Bachelor's Degree in business, supply chain, healthcare administration, or related field. Minimum 5 years of equivalent work experience considered in lieu of degree requirements.
• Required to have a minimum of 3 equivalent work experience in vendor operations or fleet management.
• Required to have a minimum of 1 years of management experience over vendor operations, fleet management, or related operational programs.
• Required to have experience supporting large multi-site operations and managing vendor relationships.
• Required to have experience in an employee-facing or customer service role.
• Required to have strong analytical and problem-solving skills, with ability to interpret data and drive actionable insights.
• Required to have advanced data reporting capabilities and Excel experience, including use VLOOKUP, IF formulas, pivot tables, and other advanced features.
• Preferred to have experience with vendor contracts, pricing structures, and cost management.
• Preferred to have project management experience supporting cross-functional initiatives.
• Preferred to have experience managing fleet programs and logistics operations.
• Preferred to have experience with ticket management platforms to manage and document requests.
• Preferred to have experience in home health, hospice, or healthcare operations.
• Oral communication, written communication, fluency in English, active listening.

Benefits

• Comprehensive insurance plans - medical, dental, and vision
• Generous paid time off – Up to 30 paid days off per year
• 401k retirement savings plan with match
• Basic life insurance at no cost to eligible employees
• Employee scholarship program
• Promote-from-within philosophy