Manager of the Business Office Full-Time

About the role

The Manager of the Business Office provides oversight of community business office, resident financial, and administrative functions. This position is responsible for coordinating resident billing and accounts receivable activities, accounts payable and invoice processing, payer and insurance coordination, census and resident status tracking, deposits and financial documentation, purchasing processes, and related administrative systems. The Manager works closely with Corporate Finance, community leadership, residents, responsible parties, vendors, and external agencies to ensure accurate, timely, and compliant financial and administrative processes. The position exercises independent judgment in resolving resident account and operational issues, interpreting financial information, coordinating processes across departments, and implementing established systems and procedures that support the financial and operational performance of the community. This position is designated as essential to the operations of the organization; team members may be required to report to work during emergencies, inclement weather, or other situations when the organization remains operational. Physical demands include frequent use of hands and fingers to operate office equipment, clear communication, concentration on detailed tasks with interruptions, occasional standing, walking, bending, reaching, lifting up to 15 lbs., and visual acuity for reading documents; the role may require responding to urgent finance matters after hours. The work environment is primarily indoors in a climate‑controlled office with standard office noise, occasional interruptions, shifting priorities, and minimal exposure to dust, odors, or outdoor conditions.

Responsibilities

• Oversees community business office operations, coordinating resident financial services, administrative processes, financial documentation, and related activities in accordance with company policies, internal controls, and established procedures.
• Coordinates resident billing and accounts receivable activities, including maintaining accurate resident accounts, entering applicable charges in Matrix, reviewing statements, researching discrepancies, supporting collections, and meeting with residents or responsible parties to explain charges and account activity.
• Coordinates payer and insurance processes, including payer verification, documentation, long-term care insurance claims, communication with insurance carriers, research of delayed or denied claims, and assistance to residents and families in navigating applicable benefits and reimbursement processes.
• Partners with Corporate Finance on financial operations, including billing requirements, accounts receivable, accounts payable, reconciliations, financial reporting, claims and payment inquiries, and resolution of financial issues.
• Maintains accurate records and follows established financial controls and segregation-of-duties requirements.
• Coordinates accounts payable and purchasing processes, including reviewing and coding invoices, processing SmartPO transactions, preparing and tracking check requests, coordinating departmental approvals, and ensuring invoices and supporting documentation are submitted timely and in accordance with established budget guidelines.
• Manages community cash and deposit activities, including petty cash, resident collections, receipts, and RTF and operating deposits, ensuring funds and supporting documentation are accurately recorded, secured, and processed according to established financial procedures.
• Maintains accurate census and resident status information, collaborating with Admissions, nursing, and other departments to track resident movement, hospitalizations, and status changes and ensuring required documentation is completed to support accurate records and billing.
• Maintains effective administrative systems