Manager of Technology & Data

About the role

Hope Walks is seeking a hands-on, execution-focused Manager of Technology & Data to own how the organization runs, secures, and standardizes its technology infrastructure and data across all 15 country programs, fundraising operations, and emerging AI applications. This is a first-generation role in a build phase: Hope Walks does not yet have a mature, centralized IT function—technology decisions and data practices have grown independently across country teams and program staff. The role will establish foundational identity, access, and device-management systems, evaluate and manage the relationship with the existing managed services provider, and partner closely with Hope Walks' Fractional Technology Advisor during an extended onboarding and co-execution period. A risk-prioritized approach to data protection will be taken, closing the highest-risk gaps first in partnership with leadership. Beyond infrastructure, the role will oversee patient and program data quality, provide operational oversight of fundraising technology (Virtuous/Salesforce), and govern AI use and integration.

Responsibilities

• Foundational Infrastructure, Identity & Access (Year-One Priority)
  • Partner with the Fractional Technology Advisor to build and implement centralized organizational identity, standardized user accounts, and multi-factor authentication across all offices and country teams.
  • Establish onboarding/offboarding procedures, administrative account controls, device-management standards, and a current technology inventory.
  • Evaluate whether the scope of Hope Walks' existing managed services provider engagement is appropriately sized for the organization's needs, and recommend adjustments.
• Vendor & Managed Services Oversight
  • Serve as Hope Walks' primary point of contact for its managed services provider, holding it accountable to scope and quality as it carries day-to-day technical support.
  • Manage relationships with other technology vendors, consultants, and contracted developers, establishing clear scope, timeline, and quality expectations.
  • Support staff onboarding and training on technology tools and data practices.
• Patient & Program Data Quality
  • Partner with country program staff and Hope Walks' existing DHIS2 consultant to improve the organization’s child-level data infrastructure (PATH) data-entry quality and reduce gaps.
  • Oversee the Digital Health Systems Specialist in their day-to-day support of the end users of PATH and basic DHIS2 maintenance.
  • Implement the minimum global patient and program dataset and data-quality controls defined through the technology roadmap.
  • Work to reduce the documentation and data-entry burden currently carried by parent advisors and country teams.
  • Provide governance and strategic direction for PATH development decisions, including feature prioritization and system architecture.
• Risk-Prioritized Compliance & Additional Technology Oversight
  • Own a risk-prioritized data protection compliance posture, focused on the highest-risk countries rather than uniform compliance everywhere at once, and maintain the organization's data governance policy and training of that policy.
  • Provide operational oversight of the Virtuous/Salesforce fundraising integration, in coordination with the fundraising team's day-to-day CRM use.
  • Apply Hope Walks' AI governance framework when staff request or adopt new tools.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Data Management, or a related field required; equivalent professional experience may be considered in lieu of a degree.
• 3 or more years of experience in technology leadership or IT operations, with exposure to identity and access management and multi-factor authentication (e.g., Microsoft Entra ID/Azure AD, Google Workspace, or Okta).
• Ability to work effectively within a structured mentorship and co-execution relationship, learning and applying new frameworks quickly under guidance.
• Experience building or standing up foundational IT infrastructure from a limited or informal starting point, rather than only maintaining an existing mature environment.
• Experience managing a managed services provider (MSP) or outsourced help desk relationship, including evaluating whether a service scope is right-sized for an organization's needs.
• Strong project management skills with a track record of delivering technology improvements on time and within budget.
• Excellent written and verbal communication skills; able to translate technical concepts clearly for non-technical staff.
• Personal faith in Jesus Christ and commitment to the mission of Hope Walks.

Preferred Qualifications

• Device/endpoint management tools (e.g., Microsoft Intune, Jamf, or comparable platforms).
• Hands-on experience with CRM platforms, particularly Virtuous and/or Salesforce.
• Experience with DHIS2 or comparable health information systems.
• Experience prioritizing data protection efforts realistically across a resource-constrained, multi-country environment.
• Experience working with and/or managing staff cross-culturally and mentoring in virtual settings.
• Background in global health data systems, program monitoring, or impact measurement.
• Master's degree.

Location & Travel

Global Support Office – York Springs, PA (remote eligible). Up to 10% annual travel (domestic and occasional international).