Manager of Student & Family Services

School Office Management & Operations

Manage the daily operations of the school office and serve as the primary point of contact for students, families, staff, and visitors. Create a welcoming and customer-service-oriented environment for all stakeholders. Coordinate front office systems, visitor management, phone communications, mail distribution, and office logistics. Maintain office procedures, supplies, equipment, and operational systems. Support school events, family engagement activities, and operational logistics. Ensure compliance with campus safety protocols and visitor procedures. Assist school leadership with administrative projects, communications, and operational initiatives. Coordinate substitute coverage and staff support processes as assigned. Maintain confidentiality of student and staff information.

Attendance & Student Engagement

Oversee daily attendance monitoring and intervention systems. Monitor attendance trends and identify students at risk for chronic absenteeism. Conduct attendance outreach and coordinate family engagement efforts related to attendance improvement. Develop and implement attendance incentive programs and student engagement initiatives. Maintain attendance records and documentation required for compliance purposes. Partner with families to remove barriers to attendance and student participation.

Family Engagement, Recruitment & Community Partnerships

Serve as a primary point of contact for family concerns, questions, and support needs. Build strong relationships with families to increase engagement and trust. Coordinate family meetings, orientations, workshops, and school events. Support student recruitment, enrollment, and retention efforts through positive family engagement. Collaborate with community organizations and external partners to support student and family needs. Collect and analyze family feedback to strengthen school culture and services. Coordinate student recruitment and enrollment processes, including managing inquiry and application records, scheduling family meetings and school tours, supporting enrollment events, conducting outreach to prospective families, and maintaining accurate enrollment data to support achievement of school enrollment targets.

Student Services & Operational Compliance

Serve as the primary administrator of the Student Information System (SIS). Maintain accurate student demographic, enrollment, attendance, scheduling, and program participation records. Ensure cumulative files and student records are maintained in accordance with federal, state, and local requirements. Process student records requests, transcripts, enrollment verifications, and transfer documentation. Conduct regular audits of student records to ensure data accuracy and completeness. Maintain confidentiality and security of all student records and information. Lead enrollment, registration, and withdrawal processes. Support emergency preparedness and student safety procedures. Maintain documentation required for school compliance and audits. Ensure compliance with FERPA and student confidentiality requirements.

Qualifications

• Bachelor's degree
• Three (3) or more years of experience in education, school operations, student services, behavior support, school culture, or office management
• Experience working directly with students and families
• Strong relationship-building and conflict-resolution skills
• Excellent organizational and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Demonstrated commitment to equity, inclusion, and culturally responsive practices