Manager of Quality Assurance

About the role

The City of Aurora is seeking a Manager of Quality Assurance to join the Aurora Police Department. The position is responsible for overseeing compliance processes, internal controls, and risk management within the department.

Responsibilities

• Serves as the Program Manager for department-wide quality assurance activities.
• Develops and communicates a strategic vision for the Quality Assurance Section.
• Led APD’s self-assessment, self-correcting, and accountability mechanisms post-Consent Decree.
• Develops and recommends policy and operations improvements or modifications.
• Conducts in-person policy compliance assessments to determine opportunities for improvement and risk management.
• Formulates and recommends policy and operations improvements or modifications.
• Participates in recurring policy development meetings as a subject matter expert.
• Serves as a subject matter expert in the identification of training needs and development of training programs to address compliance issues.
• Maintains Quality Assurance Section timelines, budgets, and deliverables.
• Responds to inquiries requiring the interpretation of policies, assessment of policy compliance, and development of future policies and procedures.
• Supervises and trains members of the Quality Assurance Section.
• Conducts regular meetings with staff and midyear and annual evaluations.
• Performs additional duties as assigned.

Qualifications

• An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
• Education: Graduation from an accredited college or university with bachelor’s degree in criminal justice, public administration, public policy, or other related field.
• Experience: At least four (4) years of experience managing agency wide policy compliance, risk management, or similar requirement.
• At least three (3) years of experience conducting policy analysis and compliance reviews in a professional environment.
• At least two (2) years of supervisory or lead experience.

Skills

• Strong interpersonal skills.
• Supervisory skills.
• Program/Project Management skills.
• Skilled in the use of office equipment, personal computers and software applications related to assigned function.

Working Conditions

• Essential Personnel: May be required to work as essential personnel during local emergencies or disasters.
• Physical Demands: Medium physical work that involves moving no more than 50 pounds with or without assistance.
• Work Environment: Indoor office, public area setting.
• Equipment Used: Computer keyboard, telephone, fax machines, copiers, scanners, time stamp machine, and point of sale system.

Pay

The salary range for this position is $109,808 - $137,261 annually.

Schedule

The schedule will be determined once the qualified candidate is hired and will reflect the needs of the department.