Manager of People Operations (Bilingual, HR & Labor Relations)

About the role

This hands-on role supports a unionized hourly workforce, partners with site leadership and the client, and helps ensure staffing readiness and People readiness.

Responsibilities

• Partner with Recruiting and Operations on staffing needs, hiring, on-site onboarding and retention.
• Complete and process new-hire forms and required employment documentation; maintain accurate UKG (HRIS) records and confidential personnel files.
• Maintain current staffing rosters, vacancies and weekly termination reports.
• Cook up timely separation processing with HR and Payroll, including required final-pay information.
• Work with team leaders, supervisors and managers to evaluate performance and staffing needs; recommend adjustments for Site Manager approval and coordinate labor and materials readiness for assigned work.
• Conduct on-site orientations, coordinate, facilitate employee and supervisor training, and track completion.
• Administer site benefit, incentive and recognition programs, including the Pin Ceremony, with corporate partners.
• Build trusted, supportive relationships with employees while maintaining professional boundaries and ensuring fair, consistent treatment.
• Coach leaders on attendance, performance, documentation and employee communication; remain accessible across shifts and coordinate appropriate workplace matters with the client while protecting confidential information.
• Maintain productive relationships with union representatives and stewards. Administer collective bargaining agreements (CBAs) and guide leaders on seniority, manage seniority list, assignments and discipline.
• Manage grievance intake, fact-finding, deadlines, meetings and documentation; recommend responses and resolutions with the Site Manager and VP of HR.
• Escalate settlements and contract commitments for approval.
• Conduct impartial investigations into employee concerns, harassment, discrimination, retaliation and policy violations. Document findings, recommend action and monitor follow-up; escalate sensitive matters to the VP of HR and legal counsel.
• Review proposed discipline and terminations for policy and CBA consistency. Train supervisors on union interactions and support negotiations, mediation or arbitration with records and case preparation as assigned.
• Prepare and process site payroll submissions in partnership with Payroll. Review timekeeping processes, attendance, pay adjustments, CBA pay provisions and approvals; resolve discrepancies and maintain accurate payroll records.
• Manage office administration, including correspondence, copying, filing. Use HRIS and office software to prepare reports and track deliverables.
• Maintain purchase-order files, invoices, daily billing and billing reports; reconcile supporting documentation and coordinate timely approvals and submission with Operations and Finance.
• Maintain site insurance documentation, Workers’ Compensation records and injury, accident and General Liability reports. Collect incident details, witness statements and supporting records for timely submission to Risk and Safety.
• Track claims and missing documentation; coordinate work status, restrictions and return-to-work requirements with HR, Operations, Risk and Safety under approved guidance.

Requirements

• Bachelor’s degree in Human Resources, Business Administration or a related field, or an equivalent combination of education and relevant experience.
• Five or more years of progressive HR experience, including at least two years of hands-on union relations, CBA administration and grievance management.
• Experience conducting investigations, coaching supervisors, supporting a large hourly workforce and coordinating payroll.
• Sports venues, hospitality, facilities services or event operations experience preferred.
• Working knowledge of California and San Francisco employment law and requirements; sound judgment, confidentiality, attention to detail and strong project coordination skills.
• Advanced Microsoft Office skills, including Excel, and proficiency with HRIS, timekeeping and reporting systems; UKG experience preferred.
• Ability to work effectively with employees, leaders, clients and vendors.
• Ability to work on site across multiple shifts, including evenings, weekends and holidays, to support the venue’s event schedule.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration or a related field, or an equivalent combination of education and relevant experience.
• Five or more years of progressive HR experience, including at least two years of hands-on union relations, CBA administration and grievance management.
• Experience conducting investigations, coaching supervisors, supporting a large hourly workforce and coordinating payroll.
• Sports venues, hospitality, facilities services or event operations experience preferred.
• Working knowledge of California and San Francisco employment law and requirements; sound judgment, confidentiality, attention to detail and strong project coordination skills.
• Advanced Microsoft Office skills, including Excel, and proficiency with HRIS, timekeeping and reporting systems; UKG experience preferred.
• Ability to work effectively with employees, leaders, clients and vendors.
• Ability to work on site across multiple shifts, including evenings, weekends and holidays, to support the venue’s event schedule.

Skills

• Union relations and employee investigations
• Performance evaluations and staffing needs
• Payroll and office administration
• Benefits and recognition programs
• Confidentiality and attention to detail
• Microsoft Office and HRIS proficiency

Benefits

• Salary: $100,000– $110,000 Annually based on experience.
• Schedule: On Site; some evenings, some weekends and some holidays aligned with events.
• Health Benefits Package
• Ancillary benefits—Life insurance, Long Term Disability, FSA, and Dependent Spending care
• 401K
• Opportunity for growth

Pay

• $100,000– $110,000 Annually based on experience.

Schedule

• On Site; some evenings, some weekends and some holidays aligned with events.