Manager of Payment, Vendor & AP Operations

About the Role

Crow Holdings Development is seeking a strategic and hands-on Manager of Payment, Vendor & AP Operations to lead the accounts payable function and drive transformation across vendor and payment processes. This role will oversee day-to-day AP operations while leading the design and implementation of a streamlined, paperless, and scalable procure-to-pay (P2P) process across the organization. The individual will play a key role in enhancing the construction draw process by improving vendor management, optimizing workflows, and increasing efficiency across the overall payable cycle.

Responsibilities

• Lead and develop the Accounts Payable team, establishing clear structure, accountability, and performance metrics.
• Oversee all payment operations across multifamily, industrial, and office development projects.
• Ensure timely and accurate processing of invoices, draws, and vendor payments.
• Partner with Development, Construction, Capital Markets, Accounting, and Systems Applications.
• Strengthen internal controls, audit readiness, and consistency across AP and payment workflows.
• Oversee vendor payments, Concur approvals, payment file uploads, payroll-related payables, and associated accounting entries.
• Ensure accurate and timely processing of local and state tax calculations, filings, and payments.
• Serve as the company’s subject matter expert for 1099 compliance, including vendor classification, W-9 review, year-end reporting, and issue resolution.
• Strengthen controls across payment approvals, vendor setup, tax documentation, and payment processing.
• Lead end-to-end redesign of vendor onboarding, invoice processing, approvals, and payment workflows.
• Drive transition to a fully paperless AP environment.
• Identify and implement automation opportunities (OCR, workflow tools, vendor portals, and electronic payment solutions).
• Implement best-in-class vendor onboarding processes, including W-9 compliance and insurance tracking.
• Establish clear communication protocols and expectations for vendor interactions.
• Develop KPIs and dashboards, including cycle time, error rates, payment status, vendor performance, and process bottlenecks.
• Drive continuous improvement initiatives to support scalability as the company grows.
• Identify opportunities to improve workflow efficiency, reduce manual processes, and increase visibility across AP operations.

Qualifications

• 10+ years of experience in Accounting / Accounts Payable / Finance Operations.
• Bachelor’s degree required (Accounting, Finance or similar).
• Experience in real estate development, construction, or project-based industries strongly preferred.
• Proven experience leading process transformation, system implementations, or workflow redesign.
• Strong working knowledge of 1099 requirements, W-9 compliance, vendor tax classification, and year-end reporting.
• Experience with Concur, payment file uploads, payroll-related payables, local tax payments, and AP control processes.
• Experience with large ERP systems, preferably Yardi, and related AP/workflow/payment platforms.
• Demonstrated ability to lead teams and drive change in a growing organization.
• Strong analytical, organizational, communication, and problem-solving skills.