Manager of Modal Performance

About the role

The Manager of Modal Performance at Redwood Logistics is responsible for contributing to North America transportation strategy for the Redwood SCS Managed solution and the successful execution of that strategy. Key responsibilities include establishing procurement solution delivery for various modes of transport, managing vendor performance KPIs, conducting strategic network management, and driving performance improvement.

Responsibilities

• Establish procurement solution delivery for TL, LTL, Intermodal, Parcel, and Air freight
• Establish vendor KPIs and develop processes to capture key data points, including On-Time service, Tender Acceptance, Spot Engagement, and Tender Givebacks
• Manage operational escalations related to vendor service and performance
• Develop and conduct strategy for performance improvement and service remediation
• Conduct current, historical, and market rate analysis, perform quarterly impact benchmarking studies, and conduct quarterly QBRs
• Work with the Procurement and Technology Department to assist on customer reporting and performance metrics
• Deploy vendor facing QBR strategy and top 25 reporting feedback quarterly
• Help manage any new customer projects or initiatives while working with the Procurement and Technology Team
• Understand and manage customer networks, focusing on cost reduction
• Work with the SCS Audit Team to drive down and develop strategies that will eliminate any vendor aging issues for both fully managed and co-managed customers

Requirements

• At least 5 years of combined experience in carrier Procurement and Logistics/Operations
• Solid understanding of transportation Carrier/Service Providers contracts, all modes, transit time, and networks
• Understanding of mode rate structures (such as Air, TL, LTL, Parcel and International)
• Understanding of the FP&A Audit Process and Payment Process to Vendors
• Ability to work independently under tight deadlines in a rapidly changing environment
• Bachelor's degree required
• Availability to travel 5-10% of the time
• Self-motivated and able to work well with minimal supervision or in a team environment; consult with team members and management as needed
• Strong interpersonal, organizational, and analytical skills with ability to multitask
• Excellent verbal and written communication skills
• Strong knowledge of Microsoft Office Suite, working knowledge of Tableau
• Familiarity with TMS platforms (Mercury Gate and Oracle Transportation Management) as well as DAT-TransCore, PC Miler, Rand McNally, Tableau Reporting, Triumph Pay, EDI integration, MacroPoint, Salesforce, Jaeggar RFP Tool

Qualifications

• Ability to work independently under tight deadlines in a rapidly changing environment
• Bachelor's degree required
• Availability to travel 5-10% of the time
• Self-motivated and able to work well with minimal supervision or in a team environment; consult with team members and management as needed
• Strong interpersonal, organizational, and analytical skills with ability to multitask
• Excellent verbal and written communication skills
• Strong knowledge of Microsoft Office Suite, working knowledge of Tableau
• Familiarity with TMS platforms (Mercury Gate and Oracle Transportation Management) as well as DAT-TransCore, PC Miler, Rand McNally, Tableau Reporting, Triumph Pay, EDI integration, MacroPoint, Salesforce, Jaeggar RFP Tool

Skills

• Carrier/Service Providers contracts, all modes, transit time, and networks
• Mode rate structures (such as Air, TL, LTL, Parcel and International)
• FP&A Audit Process and Payment Process to Vendors
• Microsoft Office Suite, working knowledge of Tableau
• TMS platforms (Mercury Gate and Oracle Transportation Management) as well as DAT-TransCore, PC Miler, Rand McNally, Tableau Reporting, Triumph Pay, EDI integration, MacroPoint, Salesforce, Jaeggar RFP Tool

Benefits

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more

Pay

Salary Range: $60,000 - $80,000

Schedule

This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.