Performance Manager
About the Role
Career Team is looking to hire a Performance Manager who will conduct regular analyses of workforce activities, evaluate compliance with policies and procedures, implement quality improvement initiatives, and provide technical assistance for performance enhancement. This role is performed under the supervision of the Project Director.
Responsibilities
- Conduct analyses of workforce activities in Work In Texas to assess program performance
- Use statistical sampling, auditing, and observation to evaluate compliance with policies, procedures, and contract requirements
- Implement continuous quality improvement through ongoing reviews and identify areas for enhancement
- Review performance trends and provide technical assistance for areas of non-compliance or low performance
- Assist in conducting quality reviews, prepare reports, and disseminate monitoring documents
- Communicate findings and recommendations effectively to the Project Director, Deputy Director, and leadership team
- Review operational procedures, provide technical assistance, and make recommendations for enhancement
- Update and maintain the document control system, Work In Texas, and other needed systems
- Create and implement a monitoring system to ensure consistency in operational procedures
- Verify performance data and generate weekly performance reports for senior management and the leadership team
- Approach each day and task with a "ZAG" mindset
- Other duties and projects as needed
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience
- Proven experience in data analysis, statistical analysis, and performance evaluation
- Strong knowledge of federal, state, and local workforce programs and regulations
- Proficiency in data analysis tools and software
- Exceptional attention to detail, analytical skills, and problem-solving abilities
- Excellent communication, presentation, and reporting skills
- Ability to work independently and collaboratively in a fast-paced environment
- Commitment to achieving performance goals and driving continuous improvement
- Willingness to uphold Career Team’s core values and foster a culture of innovation and collaboration
- A valid Driver's License
Preferred Skills
- Master's or MBA degree
- Knowledge of the Deep East Texas region and its employers, community organizations, and workforce partners
- Bilingual or multilingual
- Strong multitasking abilities and proactive approach to tasks
- Experience with workforce data systems (Work In Texas) and reporting or business intelligence tools
- Familiarity with TWC performance measures and monitoring standards
Pay
$52,000 - $57,000/yr
About Career Team
Founded in 1996, Career Team, LLC is a private workforce development organization blending cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers. Career Team’s outstanding record has earned numerous honors, including recognition by Inc. Magazine as one of America's 500 fastest-growing privately held companies, the US Chamber of Commerce Blue Chip Enterprise Award for innovation, and features by 60 Minutes, CNN, Money Magazine, and the British Broadcasting Network. The organization has also been invited to the White House after being cited as a top 10 US training provider by the National Welfare-to-Work Partnership and National Alliance of Business.
As a socially conscious organization, Career Team balances for-profit innovation with community enrichment, continuing to close the nation’s opportunity divide through government-funded workforce sites and building staff capacity for workforce funding sources and industry providers.