Manager of Mid Revenue Cycle Primary and Palliative (CPC)

Essential Functions

• Directs supervision of billing and collections staff.
• Coincides monthly billing and receivables close.
• Coincides managed care authorizations.
• Coincides traveling patient agreements with other Hospices.
• Affirms sliding scale discounts, accounts receivable write-offs as appropriate.
• Manages A/R to ensure days in A/R remain in line with goals and that collections are maximized.
• Aids in preparation of required financial, management & regulatory reporting as applicable.
• Reviews processes to ensure accuracy, consistency, and efficiency.
• Stays abreast of current publications to identify issues that could affect our organization, changes in billing requirements, claims filing processes etc.
• Affords assistance in maintenance of patient care software system, testing new releases and updates and making necessary adjustments to the system setup to ensure accurate billing.
• Assumes responsibility for the effective administration of Team functions.
• Participates in the budget process and ongoing financial review.
• Oversees material resources distribution.
• Actively uses available reports and statistical data to manage the program effectively and efficiently.
• Interprets ALL organizational policies and procedures.
• Assumes responsibility for professional development and staying abreast of current trends in the healthcare field.
• Ensures the timely incorporation of new information and methods into practice.
• Plans and directs continuing education activities.
• Assumes responsibility for establishing and maintaining professional relationships with all customers.
• Responds to customer concerns and facilitates prompt resolution of issues. Makes appropriate changes in practice based on concerns.
• Ensures that problems and questions are effectively addressed, researched, and resolved.
• Receives and responds to emails/voice mails as necessary.
• Assumes responsibility for establishing and maintaining effective working relationships with leadership and staff in other departments.
• Attends meetings and participates actively in internal organizational activities.
• Reports and acts on potential issues for improvement, participates on management teams, and participates in quality assurance audits as needed.
• Keeps other leadership and supervisors well informed of area activities and of any significant problems.
• Collaborates with Human Resources on staff policy interpretation and implementation.
• May perform other duties as required.

Qualifications

• A bachelor’s degree in business administration, healthcare administration, management or accounting required.
• Or the equivalent combination of education, technical certifications, training, and work experience.
• A minimum of 5-7 years of relevant billing experience required.
• A minimum of 5 years of increasing management responsibility is required.
• Certified Professional Coder (CPC required).