Manager of Member Success
Redirect Health · Phoenix, AZ · 3 wk ago
On-siteManagement$80k–$85k/yrFull-time
The Role
The Manager for the Member Success Advocates, leads and develops a team that ensures our members understand, trust, and fully utilize their healthcare benefits while continuously improving the processes that drive a high-quality member experience.
Responsibilities
- Own: Team performance, coaching, hiring, onboarding, and ongoing development for a team of 6–8 Member Success Advocates
- Support: Your team by providing real-time guidance, resolving escalated member issues, and ensuring strong benefit knowledge and execution
- Collaborate with: Client Success Advocates, New Client Onboarding, and internal care teams to ensure alignment and a seamless member experience
- Improve: Processes, workflows, and efficiency by identifying trends, reducing friction, and applying innovative solutions, including agentic AI
- Advocate for: Members and your team by ensuring feedback is represented across the organization and that member needs are consistently met
- Manage: The team via monitoring of performance and providing status updates to management
Qualifications
- Passionate about servicing customers
- Player-coach mentality with a bias towards hands-on work and getting things done
- Enjoys talking with customers as much as developing processes or monitoring performance spreadsheets
- 3 to 5 years of management experience, ideally in a customer service or contact center environments
- Experience coaching teams through quality assurance, audits, and performance feedback
- Communicates clearly and leads with empathy and accountability
- Takes ownership and drives both team and operational outcomes
- Enjoys solving complex problems and improving systems
- Works effectively across teams and functions
- Proficient using data and explores technology (including AI) to improve processes
Benefits
- Salary range: $80k-$85k per year
- FREE healthcare for you and your entire family
- Dental & Vision insurance
- Paid time off & sick time
- 401(k) access
- A mission-driven team that believes in doing the right thing
Company Information
We are an Equal Opportunity Employer (EOE). Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Applicants must be currently authorized to work in the United States without sponsorship.