Manager of Line Operations - Portland Operations Center

Key Responsibilities

• Leads a team of field operations employees—either line, meter, or substation crews—including both union-represented and non-represented staff.
• Responsible for overseeing the safe, timely, and efficient execution of construction, maintenance, operations, and emergency restoration work on the electric transmission and distribution system within the assigned region.
• Provides technical leadership to the team, ensuring work aligns with company standards, procedures, and performance goals.
• Collaborates with the Safety team as a partner to understand new ways of decreasing risk to the employees, customers, bystanders and the company.
• Administers Collective Bargaining Agreement (CBA); supports engagement with the union and Labor Relations; partners with local union leadership and Labor Relations to develop a healthy working relationship, build a collaborative environment and deal with employee issues.
• Oversees key functions of field operations within the assigned operations center and its service territory.
• Develops staffing plans, work schedules, and budgets to ensure the right resources and programs are in place to support effective power delivery operations and maintenance.
• Optimizes resource allocation across the region and determines when supplemental crews or contractors are needed for planned work or emergencies.
• Provides strategic direction to supervisors and union field leadership in executing work plans and achieving performance goals.
• Develops and tracks both short- and long-term plans, using performance metrics to monitor crew and contractor productivity.
• Communicates key scorecard items and ensures action is taken.
• Participates in annual storm preparedness planning and leads restoration efforts during outages.
• Makes decisions on major restoration methods and oversees their implementation; serves as duty manager during assigned weeks.
• Ensures strong communication systems are in place so that all personnel are aligned with and support the company’s strategic direction.
• Lets efforts to provide consistency across the operation center and departments; represents the operation center at required meetings affecting power delivery operations and in developing strategy and ensuring alignment with other regions.
• Drives process improvement initiatives: interfaces with the scheduling and planning function assisting them to schedule more fully and enforcing expectations.
• Ensures supervisors and crews maintain compliance with all federal, state and company requirements.
• Makes decisions on major restoration methods and oversees their implementation; serves as duty manager during assigned weeks.
• Ensures strong communication systems are in place so that all personnel are aligned with and support the company’s strategic direction.
• Lets efforts to provide consistency across the operation center and departments; represents the operation center at required meetings affecting power delivery operations and in developing strategy and ensuring alignment with other regions.
• Drives process improvement initiatives: interfaces with the scheduling and planning function assisting them to schedule more fully and enforcing expectations.
• Ensures supervisors and crews maintain compliance with all federal, state and company requirements.
• Monitors and manages expenditures to ensure financial targets are met, investigating and addressing any variances from budgeted plans.
• Supports the development and implementation of effective financial controls.
• Aids in financial decision-making to ensure alignment with operational goals and budgetary guidelines.
• Oversees resourcing decisions and planning for team; partners with HR in the definition of jobs, recruitment, evaluation and selection processes.
• Reviews organizational development needs and training strategies to determine required learning and development outcomes for the team; provides guidance in the creation of development plans; monitors ongoing progress and provides coaching and mentoring and provides feedback; completes annual performance management reviews.

Education/Experience/Competencies

• Requires a bachelor’s degree in IT, business, engineering or related field or equivalent directly related union experience.
• Prefer eight or more years in electric utility with a focus on transmission and distribution or a related field; three years of supervisory experience preferred.

Functional Competencies

• Expert knowledge of utility operations, including tools and equipment.
• Expert knowledge of policies and procedures related to area of specialization (service and installation or substation, for example).
• Expert knowledge of crew functions and duties related to area of specialization.
• Expert knowledge of tools and equipment used in PGE meter operations.
• Advanced knowledge of vehicle, equipment and tool functional limits related to line construction.
• Advanced knowledge of PUC requirements for construction, repair and service work.
• Advanced knowledge of safe construction methods and PGE's standards of construction.
• Advanced knowledge of PGE's electric service requirements, National Electric Safety Code (NESC) and National Electric Code (NEC).
• Advanced knowledge of all PGE and Oregon OSHA safety rules.
• Advanced knowledge of personal protective equipment.
• Advanced knowledge of department policies, practices, goals and objectives.
• Intermediate knowledge of applicable collective bargaining agreement(s).
• Intermediate knowledge of applicable federal and state laws, such as, but not limited to, DOT, ODOT, FERC and OPUC.
• Intermediate knowledge of Microsoft Office software, customer information systems and other PGE systems.
• Intermediate knowledge of PGE’s geographic service area.
• Intermediate knowledge of PUC meter and billing requirements (level of expertise needed depends on area of specialization).
• Intermediate knowledge of tailboard process and risk mitigation.

General Competencies

• Advanced analytical thinking skills.
• Advanced conflict resolution skills.
• Advanced customer focus skills.
• Advanced decision-making skills.
• Advanced negotiation skills.
• Advanced organization and prioritization skills.
• Advanced problem-solving skills.
• Advanced project management skills.
• Advanced written and oral communication skills.

Leader Practices

• Drives Results
• Plans and Aligns
• Decision Quality
• Drives Engagement
• Courage

Schedule/Attendance

• Ability to work long hours.
• Ability to work a variable schedule.
• Ability to report to work and perform work during periods of severe inclement weather.
• Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance.

Physical Capabilities

• Does the job require a valid driver’s license?
• Lifting/pushing/pulling (check appropriate weight): Up to 50 lb.
• Carrying (check appropriate weight): Up to 50 lb.
• Unstable surfaces requiring balance (i.e., moving equipment, boats); check all that apply:
• Elevated areas (i.e., catwalks, roofs and high buildings)
• Confined spaces
• Walking distances and surfaces (long distances and over rough, uneven or rocky surfaces)
• Stairs (over 10 steps)
• Ladders (over 10 rungs)

Environment

• Indoor/Outdoor: Field environment

Actual Total Compensation

Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here.