Manager of IT Product Management

For more than 45 years, Careington International has been a leader in the health and wellness benefits space. Since its founding in 1979, Careington has delivered dental discount solutions as its core competency and now offers a portfolio of 150+ health, wellness, lifestyle, and virtual health products and services. Through its affiliated nationally licensed third‑party administrator (TPA), Careington also provides full‑scale administrative services, including customer service, licensed enrollment, claims administration, and billing.

About the role

This position is based at Careington’s corporate headquarters in Frisco, TX. Residents of AL, AZ, FL, NV, NC, or any location outside the Dallas/Fort Worth area of Texas will be considered. The Manager of IT Product Management leads strategic planning, development, and lifecycle management of technology products that support Careington’s operations and digital initiatives, overseeing a team of product managers and establishing best practices for product discovery, prioritization, and delivery.

Responsibilities

• Product Ownership & Strategy: Define the short‑term strategic vision for the IT Product Management team, ensuring alignment with organizational goals; translate business objectives into functional product requirements and prioritize feature enhancements; build and sustain strategic relationships with key stakeholders and business partners; partner closely with Development, QA, Client Strategy, Project Management, IT security, and infrastructure leaders; drive continuous improvement by developing, implementing, and standardizing repeatable processes.
• Business, System, & Product Analysis & Delivery: Partner with business leaders across departments to understand needs and define scope and requirements that translate into effort estimations and user stories; oversee end‑to‑end lifecycle of product implementations, integrations, and upgrades; collaborate with architects, developers, external partners, and internal stakeholders to deliver solutions; communicate status updates, risks, and decisions to product leadership and cross‑functional partners; support user adoption and ensure smooth change management across the organization.
• Leadership: Develop and sustain a high‑performing IT product management team through guidance, mentorship, performance management, resource capacity and allocation, talent attraction, and retention; define and deliver training programs to enhance team skills; ensure cross‑training, knowledge sharing, and documentation to eliminate single points of success; champion excellence and foster a culture of continual improvement, accountability, and high performance; establish KPIs and use data analytics to drive continual improvement; promote product management best practices, standardized processes, and disciplined allocation of team members; ensure alignment of work with broader user impact.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field.
• 5+ years of experience as an IT Product Manager, Business Analyst, or a similar role in IT.
• CSPO, CBAP, PSPO I, PSPO II or similar certification.
• Advanced understanding of agile, scrum, and kanban methodologies, product lifecycle management, and the Software Development Life Cycle.
• Preferred experience working in a highly regulated industry such as insurance or finance, and direct client‑facing roles.
• Skilled at navigating conflicting priorities across departments and ensuring alignment between key stakeholders.

Skills

• Strong analytical and problem‑solving skills with a proactive mindset.
• Exceptional communication and interpersonal skills, enabling effective collaboration with diverse stakeholders.
• Strong influential and servant leadership abilities; adept at navigating complex project challenges.
• Excellent organizational and time‑management skills to prioritize tasks and meet deadlines.
• Adaptability and resilience to handle unexpected changes and maintain momentum.
• Ability to work effectively in a fast‑paced, complex environment; proven track record as a change agent.
• Proven relational and soft skills practically applied to elevating teams and improving relationships with business stakeholders and customers.