Manager of Identity and Access Management (IAM) Product Owner

What you will do

• Product Ownership & Strategy
• Define and maintain the IAM product vision, roadmap, and backlog in alignment with enterprise security and digital transformation goals.
• Serve as the primary liaison between business stakeholders, technical teams, and vendor partners for IAM initiatives.
• Lead the transition from legacy platforms to modern solutions.
• Establish an Identity Governance & Administration (IGA) strategy at Client that deeply integrates with our key platform solutions for entitlement management, establishes segregation-of-duties, and moves us towards a “just in time” (JITA) approach to privileged access management.
• Collaborate with InfoSec, HRIS, and IT operations to ensure seamless identity lifecycle management and access provisioning.
• Exercise independent judgment and creative problem-solving techniques in a highly complex and dynamic environment.
• Guide the implementation and integration of IAM tools with enterprise systems.
• Support the adoption of passwordless authentication, MFA, and identity proofing technologies.
• Deliver efficiencies in PAM that reduce human overhead and mitigate the risk of continuous access through thoughtful, innovative means.
• Reference key risk frameworks inclusive of HIPAA/NIST, along with Cloud Infrastructure Entitlement Management (CIEM).
• Evaluate and approve enhancements, patches, and upgrades to IAM platforms.
• Coordinate with project managers and sponsors on initiatives.
• Oversee access certification campaigns, entitlement reviews, and audit readiness.
• Understand technology directions, trends, and strategic business impact on key client initiatives.
• Participate in the evaluation and recommendation of tools and technologies.
• Implement security practices and procedures. Measure compliance. Participate in audits and manage corrective action plans.

Resource Management - People

• Manage teams at II & III, Principal, Supervisory, contractor, vendor, and other staff in the delivery of enterprise technology platforms & services.
• Manage a cross-functional team of developers, analysts, and architects supporting IAM tools and services.
• Participate in the performance management process by setting goals, mentoring and coaching team members, providing feedback, and conducting reviews.
• Participate in the candidate selection process.
• Create a departmental Training and Development Plan.
• Conduct staff meetings and 1-1 meetings monthly (at a minimum).

Resource Management - Budget

• Maintain fiscal stewardship of all aspects of the department, including providing the following report analysis: resource planning, current financial standing, and support and project costs.
• Manage running hardware & software (incl. licensing) expenditures.
• Support the development of annual budgetary planning, including 10-year planning for capital and operating expenses.

Relationship Management & Communication

• Exhibit outstanding interpersonal, diplomatic, and communication (written and verbal) skills with a wide variety of people from diverse professional and cultural backgrounds.
• Communicate and partner with management, analysts, subject matter experts, and end users to establish productive working relationships.
• Participate in leadership meetings such as the DTS Directors and Managers meeting, special committees, and appropriate governance committees.
• Exhibit the ability to see the big picture and conceptualize/document creative solutions.
• Serve as business liaison to various vendors.

Project Management

• Demonstrate expertise in project management and SDLC methodology, including the ability to effectively deploy resources and manage multiple projects in a cross-functional environment.
• Exhibit the ability to lead and manage operational initiatives for both clinical and business applications.
• Lead implementation and support projects within the constraints of time, budget, and scope.
• Allocate resources to projects.

Education Qualifications

• Bachelor's Degree in Computer Science, computer/software engineering, information technology, or similar field of study. Required

Experience Qualifications

• At least eight (8) years of experience managing and supporting infrastructure solutions, with a focus on ensuring the stability, reliability, and scalability of IT operations. Required
• At least five (5) years of experience implementing best practices and managing day-to-day operations to support organizational needs effectively. Required
• At least two (2) years of experience leading Infrastructure projects. Required
• At least three (3) years of experience in a supervisory/managerial role with five or more team members in a production environment. Preferred
• At least five (5) years 5+ years of experience in IAM, with at least 2 years in a product owner or managerial role. Preferred
• At least two (2) years of experience in healthcare or regulated environments. Preferred

Knowledge, Skills and Abilities

• Familiarity with Agile methodologies and tools (e.g., Jira, Azure DevOps). (Preferred proficiency)
• Strong understanding of identity lifecycle, access governance, and authentication protocols. (Required proficiency)
• Experience with IAM platforms such as Microsoft Entra ID, CyberArk, or Oracle Identity Manager. (Required proficiency)

Licenses and Certifications

• Certified Information Security Manager (CISM) - Information Systems Audit and Control Association (ISACA) - upon hire - Preferred or
• Certified Information Systems Auditor (CISA) - Information Systems Audit and Control Association (ISACA) - upon hire - Preferred or
• Certified Professional in Healthcare Information & Management Systems (CPHIMS) - Healthcare Information & Management Systems Society (HIMSS) - upon hire - Preferred or
• Certified Information Systems Security Professional (CISSP) - International Information Systems Security Certification Consortium (ISC2) - upon hire - Preferred or
• Certified Microsoft 365 Fundamentals (MS-900) - Microsoft - upon hire - Preferred or
• Cisco Certified Network Professional (CCNP) - Cisco - upon hire - Preferred or
• Cisco Certified Network Associate (CCNA-Voice) - Cisco - upon hire - Preferred or
• Microsoft Certified: Security, Compliance and Identity Fundamentals - Microsoft - upon hire - Preferred or
• Microsoft Certified: Windows Server Hybrid Administrator Associate - Microsoft - upon hire - Preferred or
• Microsoft Certified: Endpoint Administrator Associate - Microsoft - upon hire - Preferred or
• Project Management Certification (PMP) - Project Management Institute (PMI) - upon hire - Preferred