Manager of Hospice Clinical Operations

About the role

This position serves as the Manager of Hospice Clinical Operations at Vivie, a company dedicated to providing exceptional care to hospice clients and their families. The role involves overseeing clinical operations, ensuring compliance with regulations, managing staff, and collaborating with various departments.

Responsibilities

• Lead and manage the delivery of high-quality, patient-centered care provided by the Interdisciplinary Team (IDT).
• Ensure compliance with corporate policies, billing standards, and federal and state regulations.
• Supervise field and office staff, managing case load assignments based on acuity, geography, and staffing capacity.
• Maintain consistent communication with the Hospice Medical Director and Physician Designees regarding new admissions, Certifications of Terminal Illness, and medical updates.
• Collaborate with Quality & Compliance, Training & Education, and Human Resources to drive clinical outcomes, improve CAHPS and PEPPER scores, and support a culture of continuous improvement.
• Partner with the Clinical Team Assistant to manage new referrals, complete chart assessments, determine hospice eligibility, and oversee timely Face-to-Face visits and documentation.
• Perform other duties as assigned.

Requirements

• Current RN license in the state of Minnesota.
• Bachelor's degree preferred.
• Minimum one year of hospice experience preferred.
• CPR certification within 6 months of hire.
• Valid driver’s license and access to an insured personal vehicle.
• Excellent communication skills – both verbal and written.
• Strong understanding of hospice regulations and documentation standards.
• Ability to pass state mandated background checks.

Qualifications

• Physical capability to perform all essential job functions.
• Ability to read, write, and speak English to ensure effective communication with clients, visitors, and families.

Skills

• Leadership and management skills.
• Strong organizational and administrative skills.
• Effective communication and collaboration abilities.
• Understanding of hospice regulations and documentation standards.

Benefits

• Competitive pay with employer-matched retirement, pay-on-demand options, and generous PTO + paid holidays.
• Comprehensive health and wellbeing benefits.
• Paid documentation time, plus mileage, drive time or car program options.
• Career growth through scholarships, training, and professional development.

Pay

$80,000 - $95,000/year (salaried exempt), based on experience, qualifications, and location. This position also includes a $10,000 sign on bonus.

Schedule

Full-time | 80 hours/pay period | Monday to Friday | 8 a.m. to 4:30 p.m.

Location

Must be available to travel to Alexandria, Morris, and Waite Park, MN.

Additional Details

Employment Type: Salary, exempt
Department: Administration
Travel Requirements: Yes
This role does include supervisory responsibilities
Vivie is an equal opportunity employer. At Vivie, we follow all federal, state, and local laws that protect against discrimination. We’re committed to creating and maintaining a workplace where everyone is treated with fairness and respect. Discrimination of any kind — based on race, color, creed, religion, gender, age, marital status, national origin, sexual orientation, public assistance status, veteran status, familial status, disability, or any other protected characteristic — is prohibited. We are dedicated to providing equal employment opportunities for all team members and applicants. That commitment extends to every part of employment, including recruitment, hiring, promotions, pay, career development, and all other conditions of employment. In addition, Vivie will provide reasonable accommodations to individuals with disabilities, in accordance with state and federal law.