Manager of Field Operations - Denver Metro

About the role

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry.

Responsibilities

• Lead service delivery efforts for the local Denver metro area network and customers, as well as all enterprise business products and services.
• Manage a team of technicians in both inside plant (ISP) and outside plant (OSP) roles.
• Oversee ongoing management of the fiber optic plant and various electronic network elements, including DWDM, Ethernet, IP, VoIP, and SONET technologies.
• Coordinate installation, operations, and maintenance of network equipment at company-operated and customer-operated facilities.
• Collaborate with multiple teams (Real Estate, CCM, Sales, Sales Engineering, Contractors, Design, Test & Activations, Customers, and multiple NOC organizations) to test, activate, insert, and utilize network elements.
• Ensure team completes daily routines (provisioning work requests, maintenance work, mark and locate tickets, preventative maintenance, change management/grooming tasks) and meets metric goals (on-time performance, task interval yield, construction project completion, trouble response and restore times, spares handling, overtime).
• Analyze and measure data to identify key performance trends.
• Establish and maintain effective working relationships with personnel across impacting organizations and external contacts to resolve issues correctly and timely.
• Manage employees, contractors, and vendors for efficient and timely project completion.
• Validate direct report time reporting for accuracy.
• Guide and provide leadership to direct reports during organizational transitions.
• Ensure staff has the resources and skills needed to support work initiatives.
• Support compliance through enforcement of standards, policies, and processes.
• Provide leadership and motivation to team members.
• Establish and monitor performance objectives for direct reports aligned with organizational goals, coaching to attain objectives.
• Determine training requirements and promote direct report development through individual development plans (IDP), peer-to-peer training, and internal and external training resources.
• Continually improve departmental processes for optimal efficiency and network reliability, engaging intradepartmental and interdepartmental resources.
• Perform special projects and other duties as assigned.

Requirements

• Bachelor’s degree or equivalent education and experience.
• Typically 5–7 years of related experience and 2+ years of previous manager-level leadership experience preferred.
• Proactively seeks new opportunities to increase operational efficiency.
• Strong oral and written communication skills with the ability to deliver presentations to executive-level audiences.
• Strong organizational, time management, and analytical skills.
• Ability to analyze and manage financial data and capital and expense budgets.
• Ability to manage multiple projects simultaneously with competing priorities while making timely decisions.
• Ability to build group commitment to company goals and objectives.
• Enjoys working in a fast-paced, results-driven organization.
• Ability to prepare presentations and clearly articulate positions.
• Demonstrated leadership and coaching skills acquired through previous supervisory or managerial experience.
• Demonstrated ability to develop and execute short- and long-term objectives in a team environment.
• Proficient in Microsoft Excel, Outlook, Word, and PowerPoint.
• Ability to travel as required; must have a valid driver’s license.
• Must be available 24/7 to support network emergencies.

Compensation

Location Based Pay Range: $111,074 – $148,099 in Colorado.