Manager of Customer Growth

At Archive, we believe great products should live many lives. We build the technology that powers branded resale for some of the world’s most beloved companies, including Lululemon, The North Face, New Balance, Dr. Martens, Peloton, and 50+ others. Our platform makes it easy for brands to keep products in circulation and for customers to shop secondhand with confidence. The secondhand market is growing three times faster than traditional retail and is projected to reach $350 B globally by 2028. We’re building the infrastructure behind that shift, helping brands turn resale into a meaningful part of their business and helping consumers rethink how they shop.

About the role

You’ll own the GMV outcome for a portfolio of roughly 15 of Archive’s mid‑tier brand partners, including Sam Edelman, Hanna Andersson, and Sur La Table, representing a combined ACV of about $1.55 M with the potential to grow 30‑50 % year over year. This is a relationship‑first role for someone who thrives managing a high‑volume book of accounts, balancing competing priorities with ease, and building real trust with brand stakeholders. You’ll bring tenacity and optimism to every conversation, helping brands see the opportunity in resale and turning hesitation into buy‑in.

Responsibilities

• Build and maintain relationships with brand stakeholders across your portfolio; run regular cadence meetings (1‑2×/month) and quarterly business reviews (2‑4 QBRs/year); represent Archive to senior brand stakeholders, including executives.
• Navigate difficult conversations such as missed targets, scope disputes, and escalations.
• Own the growth thesis and expansion strategy for each brand; lead expansion conversations within existing markets and partner with Commercial leadership on new‑market expansion (e.g., EU).
• Develop analytics, forecasting, and line‑by‑line P&L creation to track and drive profitability; build business cases for strategic bets and pitch upsells; partner with Sales and Commercial leadership on contract motions and pricing.
• Collaborate with Marketing on initiatives such as the brand summit and speaker sourcing; work closely with Customer Success to resolve escalated support and site issues; coordinate with CX on B2C experience matters.
• Partner with Product to prioritize high‑impact, high‑profit features for the brand portfolio.

Requirements

• Experience owning revenue outcomes across a high‑volume portfolio of brand or client accounts in a customer success, account management, or commercial role.
• Strong multitasking and prioritization skills; comfortable managing competing timelines across a large account book.
• Charismatic, tenacious, and optimistic; able to navigate push‑back and sell stakeholders on new ideas.
• Executive presence; comfortable engaging with senior brand stakeholders in settings such as QBRs.
• Self‑directed leader who takes full ownership of accounts, tests new ideas, and applies creative, scrappy problem‑solving.
• Fluent with AI tools and motivated to prototype new reports, workflows, and tooling (e.g., Claude).
• Nice to have: experience in e‑commerce, retail, or the resale/recommerce industry; background in a high‑growth B2B SaaS or marketplace environment.

Pay

The expected annual base salary range for this position is $120,000 – $140,000, with eligibility for variable compensation, equity, and a full benefits package.

Benefits

• Employee and dependent healthcare coverage.
• 401(k) enrollment.
• Equity participation (for eligible roles).
• Comprehensive benefits package.

Schedule

This is a remote role open across the continental United States, with hybrid office options in New York and the San Francisco Bay Area for those nearby.

Archive considers applicants of all backgrounds and encourages candidates who may not meet every criterion to apply. Applications are limited to candidates located in the United States.