Manager of Community Partnerships & Resident Programs

About the role

The Manager of Community Partnerships & Resident Programs is responsible for the implementation and coordination of on-site resident services and support with robust partnership and program development. This role focuses on strategies that help improve residents' quality of life in key focus areas including housing stabilization, youth development, employment/workforce development, and health. Additionally, this role plays a key role in encouraging positive community engagement and fostering resident leadership.

Responsibilities

• Working in collaboration with the Community Manager to support residents in upholding lease obligations and avoiding eviction
• Enhancing the overall resident experience and quality of life
• Building strong, collaborative relationships with community-serving institutions
• Increasing resident engagement and leadership
• Support and collaborate with the Director of Resident Services & Community Impact to build strategies that strengthen on-site resident supportive services
• Understand & meet resident service department KPIs
• Cookordination and support all on-site service providers, ensuring they are well-resourced, working collaboratively, and avoiding duplication of services. Facilitate communication through regular engagement.
• Conduct outreach to external agencies to bring relevant services on-site to assist residents in achieving personal goals and improve outcomes in the key focus areas
• Conduct outreach on the property to build positive relationships with residents, connect residents to each other and to identify community interests and needs.
• Provide direct support to residents by connecting them with external resources to help meet lease obligations. This includes assistance with rent delinquency, recertification, and personal or social challenges.
• Participate in annual unit inspections with the management team. Conduct pre-inspection outreach to residents and follow up with those who receive failing results or below-average housekeeping scores, offering guidance and support.
• Champion the community's Hospitality Covenant by modeling respectful behavior, inspiring others, and holding staff and residents accountable.
• Understand the lease and community guidelines thoroughly; help residents interpret and meet their responsibilities. Facilitate communication between management and residents when needed to resolve issues.
• Plan and host regular community gatherings that are engaging, inclusive, and foster a sense of belonging. Organize educational events focused on topics relevant to resident needs (minimum of 11 per year).
• Develop resident leaders by encouraging and supporting resident-led initiatives that foster empowerment and leadership.
• Lead a recurring lease education and eviction prevention program to promote housing stability and resident awareness of their rights and responsibilities.
• Submit a written summary of urgent incident follow-ups to the Community Manager within 48 hours. Compile all resident services activity into a monthly report and annual reporting.
• Attend property management team meetings and be a positive team member.
• Maintain accurate case notes, data entry, and service records.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in a helping profession required; Master of Social Work preferred.
• Minimum 2-3 years of experience in supportive services, case management, social work, community outreach, or related roles- preferably in affordable housing, property management, or nonprofit settings.
• Proven experience coordinating resident services and collaborating with external agencies and community partners.
• Demonstrated ability to engage diverse populations and support residents facing housing stability, financial, or social challenges.
• Experience planning and facilitating community events, educational workshops, or resident leadership initiatives.
• Familiarity with lease compliance, eviction prevention, and housing regulations is highly desirable.
• Strong communication, conflict resolution, and organizational skills.

Qualifications

• Must have a valid driver's license and reliable transportation.
• Ability to travel to property sites as needed.

Skills

• Excellent interpersonal and communication skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite

Benefits

• Medical
• Dental
• Vision
• Employer-paid long-term disability
• Employer-paid basic life
• 401k with employer contribution

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.