Manager of Collections

We need to output HTML fragment with sections: About the role? Actually the posting includes a job summary, responsibilities, knowledge/skills/abilities, requirements (education, experience), pay range, benefits. Also maybe "Job Summary" is not a heading but we can treat as About the role? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Thus we need sections: About the role (maybe from Job Summary), Responsibilities, Knowledge, Skills and Abilities (maybe combine as Skills?), Requirements (Education, Experience), Pay, Benefits. Possibly also Qualifications? But we have Requirements covering education and experience. Could also have "Qualifications" but not needed. We must not include boilerplate like EEO, privacy notices, E-Verify, etc. We need to preserve all substantive information: The job summary paragraphs, responsibilities bullet list (but they are currently sentences separated by periods; we need to turn into

  • items). Knowledge, Skills and Abilities list also bullet. Requirements: Education and Experience bullet. Pay: we have pay ranges per location; we need to include that. Benefits: description of benefits. We must not include duplicated lines. Ensure we capture all details. Let's extract content. Job Summary paragraph(s): "Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for representing Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion. At Crowell & Moring, exceptional client service begins with exceptional people. We are committed to delivering responsive, high-quality, and professional service to our clients and to one another, while continuously elevating standards of excellence across every aspect of our work. Job Summary The Manager of Collections plays a key role in the Firm's collections and cash application operations, overseeing collections and cash application team members. Working closely with collections and finance leadership, this role helps execute collection strategies, drive departmental performance, and promote best practices across the revenue cycle. The Manager partners with attorneys, clients, and Finance leadership to resolve collection issues, reduce aged receivables, improve cash realization, and support proactive collection efforts. This position also provides guidance to partners on accounts receivable matters, assists with complex collection challenges and client payment disputes, and supports the timely and accurate application of cash receipts. The Manager is responsible for monitoring collection performance, identifying portfolio trends and risks, managing team workflow, and implementing process improvements that enhance operational efficiency and service delivery across the collections and cash application teams." We can treat first paragraph as About the role? Actually the first paragraph is firm description; could be part of About the role or maybe we can include as About the role. The instruction says use headings like About the role, Responsibilities, etc. So we can have About the role containing firm description and job summary. Responsibilities: list of bullet points after "Job Responsibilities". Let's extract each sentence that starts with a verb. "Lead, develop, and supervise collections and cash application team members, fostering a culture of accountability, collaboration, and client service." "Manage team workflow, portfolio assignments, and workload distribution to ensure timely and effective support of attorneys, clients, and business professionals." "Ensure consistent execution of the Firm's collections processes, proactively addressing aged receivables, escalating significant collection risks as appropriate, and supporting collection strategies that improve realization, reduce aged accounts receivable, and support the Firm's financial objectives." "Play a key role in the Firm's year-end collections initiative, participating in inventory review meetings, identifying collection opportunities, and driving accelerated collection efforts." "Provide guidance to partners and practice group leaders on accounts receivable management, collection strategies, client payment trends, and the resolution of complex collection matters." "Collaborate with billing attorneys, clients, Billing, Ebilling, and Revenue Department leadership to resolve collection issues, electronic billing rejections, payment delays, outside counsel guideline compliance issues, inventory adjustments, unapplied cash, and other accounts receivable matters." "Oversee client communication and collection outreach efforts, including reminder programs, payment follow-up strategies, and escalation procedures for delinquent accounts." "Analyze aged receivables and collection trends, identify high-risk accounts, and recommend appropriate resolution strategies, including attorney engagement, payment arrangements, write-off recommendations, and third-party collection referrals." "Oversee the timely and accurate application of cash receipts, including checks, wires, ACH payments, and other forms of remittance, ensuring appropriate allocation and resolution of payment discrepancies." "Partner with the Firm's Client Trust Accounting team, attorneys, and clients to coordinate complex trust and escrow-related transactions." "Monitor collection performance metrics, including aging trends, collection activity, payment commitments, unapplied cash, and overall portfolio performance." "Provide regular reporting, analysis, and recommendations regarding collection performance, portfolio trends, and collection risks." "Develop, implement, and maintain best practices and standardized processes for collections, accounts receivable management, and cash application activities." "Conduct periodic reviews and quality audits of collection activities to ensure compliance with departmental procedures, internal controls, service standards, and expected levels of attorney and client engagement." "Identify opportunities for process improvement and automation and implement solutions that enhance efficiency, reporting, service delivery, and overall collection performance." "Lead recruiting, onboarding, performance management, coaching, and professional development efforts for team members while promoting continuous learning and career growth." "Support business continuity and operational resilience initiatives by maintaining documented procedures, cross-training staff, and ensuring critical collections and cash application processes can continue during business disruptions." That's many items; we will list them as
  • . Knowledge, Skills And Abilities: list bullet points. "Strong knowledge of accounts receivable management, collections strategies, cash application processes, and revenue cycle best practices, with the ability to drive collection efforts, improve cash realization, and minimize aged receivables." "Proven leadership and people management skills, including hiring, coaching, training, workload allocation, performance management, and employee development." "Demonstrated ability to build strong relationships and provide exceptional service to attorneys, clients, and business professionals while handling sensitive financial matters with discretion, diplomacy, and sound judgment." "Demonstrated ability to provide quality client service to both internal and external contacts, regarding financial matters of a complex nature. Requires patience, creativity and discretion." "Excellent written and verbal communication skills, with the ability to effectively communicate and influence stakeholders at all levels of the organization, including firm leadership, attorneys, clients, staff, and external vendors." "Strong analytical and problem-solving skills, including the ability to assess collection risks, identify trends, evaluate complex financial situations, and develop practical solutions." "Exceptional organizational and project management skills, with the ability to manage competing priorities, work effectively in a fast-paced environment, and consistently meet deadlines." "Advanced proficiency in Microsoft Excel and the Microsoft Office Suite, including the ability to analyze financial data, prepare reports, and present actionable insights." "Ability to exercise independent judgment and make sound decisions when addressing sensitive client, attorney, and financial matters, including appropriate escalation of complex issues." "Commitment to maintaining the highest standards of professionalism, integrity, confidentiality, and ethical conduct while representing the Firm and supporting its strategic objectives." We'll list each as
  • . Requirements: Education and Experience. "Education The position requires a Bachelor's Degree." "Experience The position requires a minimum of five (5) years of increasingly responsible, directly related experience in billing and collections functions that included direct supervision of others on a regular basis." We can list as
    • Bachelor's Degree required.
    • Minimum of five (5) years of increasingly responsible, directly related experience in billing and collections functions, including regular direct supervision of others.
    Pay: we have ranges per location. "Pay Range $120,000 - $180,000: Boston, Chicago, Dallas, Denver, Los Angeles, Minneapolis, Orange County, Waltham, and Washington DC $132,000 - $200,000: New York and San Francisco $114,000 - $170,000: Other US locations Our Firm is committed to fair and equitable compensation practice in accordance with applicable laws. Additional compensation may include a discretionary bonus. The salary for this position may vary based on location, market data, an applicant’s skills and prior experience, certain degrees and certifications, and other factors." We need to present Pay section with details. Should we list as
    ? Could be prose

    . Since it's not a list of items but ranges, we can put in

    . But instruction: Use

    • for any list of duties/requirements/benefits. Pay is not a list; we can use

      . However we could also break into list per location but not required. We'll use

      . Benefits: "Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package. Our benefits include healthcare, vision, dental, retirement, and all-purpose leave and progressive options such as back up childcare, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service." We'll put as

      maybe also list benefits as

      • ... but we can keep as prose. We must remove boilerplate: EEO, privacy notices, E-Verify, etc. Also remove duplicated lines. Now construct HTML fragment. We'll start with

        About the role

        then

        containing firm description and job summary. But we need to ensure we don't repeat job title as heading; we are not. Let's craft About the role paragraph: combine firm description and job summary. Firm description: "Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for representing Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion. At Crowell & Moring, exceptional client service begins with exceptional people. We are committed to delivering responsive, high-quality, and professional service to our clients and to one another, while continuously elevating standards of excellence across every aspect of our work." Job summary: "The Manager of Collections plays a key role in the Firm's collections and cash application operations, overseeing collections and cash application team members. Working closely with collections and finance leadership, this role helps execute collection strategies, drive departmental performance, and promote best practices across the revenue cycle. The Manager partners with attorneys, clients, and Finance leadership to resolve collection issues, reduce aged receivables, improve cash realization, and support proactive collection efforts. This position also provides guidance to partners on accounts receivable matters, assists with complex collection challenges and client payment disputes, and supports the timely and accurate application of cash receipts. The Manager is responsible for monitoring collection performance